New Phone, New Sim, Same number - Keeps losing Sure Signal

[Dwoods79]

Hello,

I upgraded from my HTC Desire HD to the HTC One X plus. The One X plus comes with the new smaller Sim so I had to register that with the new phone in order to keep my existing number. All that went through fine.

At home I am in a bit of a Vodafone black spot, so I had the Sure Signal installed last year for use with my HTC Desire HD - never had a problem with it.

However, now with the new Sim and Phone I find that I keep losing connection. It goes from full coverage on my phone for 30 seconds, to then no signal at all (emergency calls only) for 30 seconds.

It keeps dropping in and out like this. As soon as I drive away from my house and into an area that I don't require my Sure SIgnal to connect, it works fine - e.g. In work now I have a full signal and it does not drop out. As soon as I go home, I get the dorpping in and out every 30 seconds or so.

Is there something that needs to happen as I have a new sim now on a new phone, even though I have kept the same number?

Many thanks

Dwoods

[RoySureSignal]

Thanks for your reply Dave but I do not know how to 'assign my sure signal to another number'!? I can't see this option anywhere on My Vodafone sure signal dashbaord. Can you give me instructions for this?

By another number to you mean another user of my sure signal?

Can I still remove my number after I've assigned it to another number? And What do I do about becoming the owner again in this process?

Appreciate a quick response as this now day 5 of this issue.

Thanks,
Roy

[Rahim]

@RoySureSignal If you're the ower of the Sure Signal, you'll need to deregister the device through your My Vodafone account and then re register it to regain access. 

Please note once you've done this you'll need to re add any additional mobile numbers that were previously active on the Sure Signal. 

If you need further help, please check your inbox for our private message with contact details.