Hi,
We have a Sure Signal 3, it has been registered online and this has been confirmed by email.
Currently the light are:
Power: Red Flashing
Internet Off
In Service: Off
In Use: Solid Orange
Speed test: Download - 11.24 Upload – 0.86
Ping Test: Ping - 31ms Jitter - 4ms
IP address: 86.169.210.197
Sure Signal SN: 43152155693
Tracing route to 212.183.133.177 over a maximum of 30 hops
1 2 ms 2 ms 2 ms BThomehub.home [192.168.1.254]
2 17 ms 17 ms 17 ms 217.32.141.147
3 17 ms 17 ms 16 ms 217.32.141.206
4 23 ms 21 ms 19 ms 212.140.235.74
5 21 ms 20 ms 21 ms 213.120.182.69
6 21 ms 22 ms 20 ms 31.55.164.109
7 21 ms 20 ms 20 ms acc2-10gige-0-5-0-5.bm.21cn-ipp.bt.net [109.159.
248.226]
8 29 ms 30 ms 32 ms 109.159.252.204
9 25 ms 24 ms 24 ms core2-pos7-1.bletchley.ukcore.bt.net [194.72.31.
137]
10 29 ms 29 ms 26 ms lndgw2.arcor-ip.net [195.66.224.124]
11 27 ms 26 ms 26 ms 85.205.0.93
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
The Suresignal is plugged in to a BT Home Hub 3.0. Please can you assist.
Thanks
