New v3 SS flashing connection light

[flipifymedia]

Out the box and has been trying to 'connect' for a while now. Occasionally cycles through to show flashing orange remaining lights, but simple not connecting.

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[flipifymedia]

Thanks. It started working quite quickly for the last week or so and now I have the red light flashing and the first orange connection light static. Tried resetting. Any ideas?

[Retired-Simon]

Hi flipifymedia

Please can you perform the tests Matt suggests in the troubleshooting above and we’ll be able to help further?

Thanks

Simon