No Service - IOS

[adevoy]

N8/W2/N4 - Happening in multiple locations

1) Does the issue happen in just one location? If so, how far do you have to travel to regain service? Happens in all locations

2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? If you don't want this showing on the Community, add it to your profile here.

3) Does the issue occur if you try your SIM card in a different phone? Yes

4) What errors are seen or heard when the issue occurs? No service displayed in signal box

5) Does this happen on 2G, 3G, 4G or all? All

6) When did you first notice this issue? Yesterday 5pm

7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs? Permanent.

[Jenny]

@adevoy - I’m sorry to hear of the problems you’re having.

If this is happening in all locations, it won’t be a fault with the network.

Come and speak with us on Live Chat and we’ll look into this further.

If it is area specific, please get back to us with your full postcode, so we can check your local sites.