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Solution

No Signal on iPhone 6 using Sure Signal v3

Rothesboy
2: Seeker
2: Seeker

‎09-06-2015 04:00 PM

I have bought an iPhone 6, but cannot get a signal via my sure signal. I  have 2 Samsung S4's and an LG G2 all connected and working.

I have been reading through the forum and have sent you the details that you seem to ask for.

Speedtest 6.38 Mbps Upload

Ping 60ms

Jitter 5ms

IP Address 86.158.61.44

Sure Signal Serial Number: 40133491957

 

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Users\Abi>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 2 ms 2 ms 2 ms BTHomeHub.home [192.168.1.254]
2 41 ms 39 ms 39 ms 217.32.95.58
3 40 ms 37 ms 42 ms 217.47.211.161
4 181 ms 99 ms 207 ms 213.1.69.166
5 47 ms 47 ms 48 ms 31.55.165.102
6 47 ms 47 ms 48 ms 31.55.165.69
7 48 ms 46 ms 47 ms 31.55.165.107
8 47 ms 47 ms 47 ms acc1-10GigE-4-0-3.mr.21cn-ipp.bt.net [109.159.25
0.110]
9 56 ms 57 ms 59 ms core1-te0-13-0-17.ealing.ukcore.bt.net [109.159.
250.42]
10 53 ms 55 ms 52 ms core2-pos7-0.bletchley.ukcore.bt.net [194.72.31.
149]
11 58 ms 130 ms 106 ms lndgw2.arcor-ip.net [195.66.224.124]
12 59 ms 58 ms 59 ms 85.205.0.93
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

If you can offer any advice or help I would be grateful, as without the Sure Signal I cannot get a signal at all.

 

Many thanks

 

David Browne

0 Thanks
7 REPLIES 7

Rothesboy
2: Seeker
2: Seeker

‎09-06-2015 03:54 PM

I have bought an iPhone 6, but cannot get a signal via my sure signal. I  have 2 Samsung S4's and an LG G2 all connected and working.

I have been reading through the forum and have sent you the details that you seem to ask for.

Speedtest 6.38 Mbps Upload

Ping 60ms

Jitter 5ms

IP Address 86.158.61.44

Sure Signal Serial Number: 40133491957

 

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Users\Abi>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 2 ms 2 ms 2 ms BTHomeHub.home [192.168.1.254]
2 41 ms 39 ms 39 ms 217.32.95.58
3 40 ms 37 ms 42 ms 217.47.211.161
4 181 ms 99 ms 207 ms 213.1.69.166
5 47 ms 47 ms 48 ms 31.55.165.102
6 47 ms 47 ms 48 ms 31.55.165.69
7 48 ms 46 ms 47 ms 31.55.165.107
8 47 ms 47 ms 47 ms acc1-10GigE-4-0-3.mr.21cn-ipp.bt.net [109.159.25
0.110]
9 56 ms 57 ms 59 ms core1-te0-13-0-17.ealing.ukcore.bt.net [109.159.
250.42]
10 53 ms 55 ms 52 ms core2-pos7-0.bletchley.ukcore.bt.net [194.72.31.
149]
11 58 ms 130 ms 106 ms lndgw2.arcor-ip.net [195.66.224.124]
12 59 ms 58 ms 59 ms 85.205.0.93
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

If you can offer any advice or help I would be grateful, as without the Sure Signal I cannot get a signal at all.

 

Many thanks

 

David Browne

0 Thanks

Gemma
Community Manager
Community Manager
In response to Rothesboy

‎10-06-2015 05:52 PM - edited ‎11-06-2015 05:03 PM

@Rothesboy In the 'Settings' and then 'Mobile' menu on your phone, please ensure 'Mobile Data' is switched on.

 

If it's still not picking up a signal, remove the number that’s not working from your Sure Signal account and then after 24 hours re add it.

 

Once you’ve done this, perform a factory reset:

 

  • Unplug the Ethernet cable from the Sure Signal
  • Locate the button on the base of the box next to the Ethernet ports
  • Press and hold the button for approximately 30 seconds
  • Once the lights come back on, release the button
  • Plug the cable back in

 

Allow around one hour for the Sure Signal to come back online.

 

0 Thanks

Rothesboy
2: Seeker
2: Seeker

‎10-06-2015 07:24 PM

Thank you for the reply, but I have tried all the recommendations and still have no signal on my iPhone.

Thanks

David
0 Thanks

Gemma
Community Manager
Community Manager
In response to Rothesboy

‎11-06-2015 05:08 PM

@Rothesboy

 

I’m sorry to hear it’s still not working.

 

I can see you posted back a few hours after I’d posted.

 

When you remove the number that’s not working from your account, you’ll need to wait 24 hours and then re add it.

 

After this time, you’ll then need to do a factory reset as above.

0 Thanks

Rothesboy
2: Seeker
2: Seeker

‎12-06-2015 05:52 PM

Have waited 24 hours to add my number to sure signal and done a factory reset. However I still cannot get a signal on my iPhone 6. Any further ideas to get a signal on my new phone I would be very grateful.
0 Thanks

Jenny
Moderator (Retired)
Moderator (Retired)
In response to Rothesboy

‎14-06-2015 04:44 PM

@Rothesboy - If you restart the phone, does that help?

 

Also, try changing your network settings and turn off 4G, does that make any difference?

0 Thanks

Rothesboy
2: Seeker
2: Seeker

‎14-06-2015 05:06 PM

I've restarted my iPhone and turned off the 4G but it has made no difference, I still have no signal.
0 Thanks