Not getting 3G signal with Sure Signal

[vardhanr]

I have 2 suresignal boxes – one at home and one at work.  I get occasional problems with both, but over the last 2 weeks the one at work has been particularly bad.  I am unable to make or receive phonecalls.

Bit of background:

Both boxes are the old sure signal – standalone box with 4 lights

The home box is connected directly to a Sky broadband modem (unlimited plan)

The office box is connected to a LAN with ample bandwidth.

I have done a master reset (turning power off whilst holding the reset button, turning power back on after 15 secs and then releasing reset button after the lights flash in sequence).  This was done again 2 days ago.

I get very few bars on my handset (blackberry 9780) and it varies between 3G, EDGE and GPRS.  

When using my phone, the 3rd light does not come on when at the office.  (at home the 3rd light does come on.

Please could you assist?

thanks

Vardhan

[vardhanr]

did all this but no change.

Still cannot access the VSS.

[Retired-Dave]

Hi vardhanr,

How do the Ethernet lights on the Sure Signal look? They should be either lit or flashing.

If they're not, can you try connecting the Sure signal:

 - To a different socket on the router?

 - With a different Ethernet cable?

 - To a different router?

I realise all of those may not be possible, but they'll help rule out faulty or suspect equipment.

Dave