Every time I have tried to pay my bill through the vodafone app the money has showed as going out of my account, but has not paid the bill. Four to five days later the money goes back into my account. I don't know why this payment isn't going through. I have tried to pay online through the app three times to date and have had the same trouble every time.
The only thing customer service has advised is to wait and see if the payment goes through. Once my payment became overdue because I was unwilling to make a payment again when I had already made one payment from my bank (this was the first time I had made a payment through the app).
The money is being held as a pending authorised payment and not being claimed by the merchant.
If you are making a manual payment, try making the payment through the automated payment system using 56677. This way the payment will go straight to your account.
The other possibility is that your bank is being over suspicious of payment to a mobile phone company and is blocking them. If you can't resolve this with Vodafone, speak to your bank, but be persistent as the frontline customer service people can't always see blocks like this.
I have had terrible trouble with paying and the new app. I am very upset with it all. I have late payment charges, an extra charge for data after an amendment to my account, this charge was supposed to be removed when the bill was produced (I have an email of an online CHAT confirms this) and now I am restricted again. I am making a complaint.
The ONLY thing that seems to have helped the situation (and I don't know if this is relevant or not), but just after puttjng the card payment in motion and waiting the relevant days for it to go through I cancelled the direct debit I had set up for payment with Vodafone for payments. Then a couple of days later as if by magic my bill showed as paid.
If there's an adjustment to your bill, it would normally appear on the next one due to the way the accounts system works (changes, as is common, can't be made retrospectively). I had a late payment charge once due to confusion over a direct debit. I was promised removal by Live Chat and it happened.
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