Phone number in help

[SimonWaters]

The help says call 191 from a Vodafone phone if it doesn't work. Can we have a landline number added, since my Vodafone phone doesn't have coverage if it did either my Sure Signal is working or I wouldn't need it.

http://support.vodafone.co.uk/Network-and-coverage/Sure-Signal/42318690/Reset-your-Vodafone-Sure-Sig...

[DaveCD]

@SimonWaters

You can contact us on 03333 040 191 from another mobile or landline.

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

• Your speed test results

• Your ping test results

• Your external IP address

• The Sure Signal Serial number

• The lights you're seeing on the Sure Signal

• The results of a traceroute

VSS Traceroute command

• On a PC:

• Click on Start and select Run

• Type CMD into the Run box and press enter/click ok

• A black box will appear

• In this box type tracert 212.183.133.177 press Enter

• Paste the output of this command into your reply

This will help us get the quickest possible resolution for you.

Thanks

DaveCD

[SimonWaters]

Back to this issue.

This box still not working.

The only suggest was try it on someone else's Internet connection.

Is there a way to escalate this, I just need to be able to make calls.

Heck even Three's Intouch is looking appealing at this point.

[Gemma]

Hi @SimonWaters

Your Sure Signal hasn’t made contacted with the network since 31 March.

Please test a different Ethernet cable and if you haven’t already done so, also test it at a different location.

If it’s still not working, let us know your most: 

Speed test results from here.

Ping test results from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Gemma

[SimonWaters]

Sure Signal worked fine for ages.

Then the line dropped one evening, some sort of ISP issue. The line has been back for ages, but the Sure Signal box has refused to reconnect after over a week of resets and LONG LONG waits.

Is there a problem your end?

Could really do with this fixed ASAP, as I work with SMS some of the time, and not having reliable SMS is very frustrating.

Speedtest.net

12ms Ping

14.66 Mbps Download

0.87 Mbps Upload

Ping Test

B*

17ms Ping

1ms jitter

Unable to test packet loss (No Java)

Your IP Address is  84.45.158.52

Your IPV6 Address is ::fff:542d:9e34 (which is my IPv4 address curiously)

Serial Number 40132746864

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

1  10.254.239.253 (10.254.239.253)  0.612 ms  0.447 ms  0.367 ms

2  lns12.inx.dsl.enta.net (188.39.1.6)  25.486 ms  27.338 ms  23.302 ms

3  te3-3.inx.dist.dsl.enta.net (188.39.1.5)  22.446 ms  24.708 ms  24.110 ms

4  te2-2.interxion.dsl.enta.net (78.33.141.89)  28.742 ms  22.756 ms  23.934 ms

5  * te2-3.interxion.core.enta.net (87.127.236.209)  11.270 ms  11.984 ms

6  te0-1-1-1.interxion3.core.enta.net (188.39.127.164)  11.557 ms  12.289 ms  12.113 ms

7  te0-1-0-2.telehouse-east4.core.enta.net (188.39.127.161)  11.478 ms  12.281 ms  12.115 ms

8  te0-0-0-0.telehouse-east3.core.enta.net (188.39.127.150)  12.855 ms  13.371 ms  12.693 ms

9  lndgw2.arcor-ip.net (195.66.224.124)  15.075 ms  13.133 ms  16.510 ms

10  85.205.0.86 (85.205.0.86)  14.186 ms  14.334 ms  13.783 ms

11  * * *

12  * *^C