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1). Does the issue happen in just one location?
No all over my home
2). Does the issue occur if you try your SIM card in a different phone?
Yes in our home we have a PAYG & a two Contract mobile phones all through vodafona, they both have the no signal/connection problem. However, there is no problem with our T-mobile mobile phone.
3). Can you check your coverage here? Please bear in mind that this is only a guideline and can never be 100% accurate, particularly for indoor coverage.
It says it's fine but that contradicts what the representative told me yesterday
4). Can you check our Faults Board, which contains all the mast issues we’re aware of.
Not seeing anything on there for WC1X
5). Does this issue happen on 2G/3G or both. To check this, you can amend your phone's network settings, our Help Centre contains all the instructions, just select your model of phone and then select "network".
Yes
6). What is the full postcode of where the issue occurs (if you’re uncomfortable with this appearing on the forum, then please add it to your profile by clicking “My eForum Settings” on the front page and then selecting “Personal Information”
WC1X 9BH
7). How far you have to travel to get signal
Not sure, I am just going out so I'll take note when/if the signal comes back
8). Do you get any error messages/tones if you’re having problems with calling/texting
yes it says the network is unavailable
This is now the 3rd day with nothing, my husband was having problems before, but my two phones have just stopped
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Also, please ensure that the subject is relevant to the issue as this will help when other users perform a search. If you're comfortable with it, including the postcode in the subject would also be helpful.
Once you've posted, we'll then look into your issue as soon as we can.
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