RG25 - North Waltham

[Dinning]

Once again we've had to open a fault call for Vodafone coverage off tower at RG25 2AR. Service has been dire since 6th January, several fault calls have been opened and closed without resolving the problems that started 6th January!

Fault call has been escalated once again to network services, sometimes Vodafone monitor and respond to postings on here. Maybe they'll start to call back customers for fix feedback rather than the blanket text we've fixed it and have to log again for escalation! I've worked in the IT industry for nearly 25years and appalled how they deal with customers. One even stated on the phone today I was sarcastic. Mate I haven't even started yet!!

[Dinning]

Thanks, I look forward to the escalation actually working and being kept up to date as again I'm looking at my phone with NO SERVICE :smileymad:

[Dinning]

STILL NO SERVICE ON MY PHONE!

Just spent another 30 minutes on the phone getting thru customer services to tech support. No one is able to give any indication of when this fault will be resolved!

[Dinning]

On 6th Jan I report problems with signal fluctuating from 4G to 3G to extended no service. On 8th I receive a message it's resolved. It's not so join the half hour queue again to enquire. After much ranting the tech actually traces my call to a mast that has unreported cells down (6 out of 9 not operating!

He logs high level call to network team and promises updates. The only updates I get are when I call yourselves and wait over 20mins to get thru.
Network no better today 18th. Called again to be told it was cleared 16th 8am!!!!! This is despite receiving a text at 01:37hrs still working on RG252AR.

Please why are you unable to communicate and resolve properly???

[PedroC1999]

It is very irritating as I've been in the same boat with various companies (mainly communication) over the years. 

I hope this issue gets resolved asap as fluctuating signal is not good at all.

[BandOfBrothers]

Hello @Dinning

I understand how frustrating it can be when a Network signal fails, has fringe coverage or is intermittent causing connection issues.

The longest ive been affected is for 2 weeks. 

And i agree Communication is key. 

I hope this clears for you ASAP. 

[Dinning]

Vodafone didnt pick up on this original posting!

[Dinning]

Hello Vodafone, please are you monitoring posts?

Dozens of us have been without reliable service now since 6th January!!

[Dinning]

Hello Vodafone, please are you monitoring posts?

Dozens of us have been without reliable service now since 6th January!!

[Dinning]

Just spent another 30 minutes on the phone getting thru customer services to tech support. No one is able to give any indication of when this fault will be resolved!

[Retired-Wayne]

@Dinning

As I mentioned, there’s no need to call our customer service or technical teams. I’ve raised this for investigation. They’ll be able to give you no further information on this.

We’ll have everything up and running as soon as possible.