Itemised usaged - 90 days!

[kale1967]

This has been my problem as well.  I cannot see any itemised usage from Friday 16th September.  I have spoken on live chat and over the phone.  I don't use the My Vodafone App, I use the desktop.  A week has gone by and still nothing has shown.  I am getting more and more frustrated with this service as no-one seems to know how to resolve it.  Up until last week, everything was fine, then the system told me I wasn't the account holder and therefore I couldn't access any bills etc... that has been resolved but the information still doesn't show.  Apparently, Vodafone can see the usage from their side, but that is no good to me... service is pathetic!!

[Getafix]

Looks like your issue is related to PAYM so not related to the original post as that related to PAYG.

You need to call 191 or use Live Chat. You might need to have your Account reset and start again.

[Retired-Cara_B]

Hi @kale1967

The information that @Getafix gave to you is correct. Have you had an update on this at all? 

Cara

[kale1967]

Sorry I am on a contract and not PAYG. It's been over a week now and I still haven't had a resolution to this issue. It has supposedly gone up to the tech gurus but in all honesty I am not holding out much hope that it will be resolved. I have said I will wait until Monday of next week and if nothing has changed there will be a formal complaint lodged. The last two people I spoke with were the most helpful hence why I have agreed to give it a chance.

[Retired-Cara_B]

Hi @kale1967

Thank you for letting us know, I'm disappointed to see this still isn't resolved. Please keep us updated next week on how this turns out. 

Thanks, 

Cara

[kale1967]

Hi,

Well, I rang again this morning after checking my account and was told that I needed to wait, yet ANOTHER potential 72 hours to get my account updated.  I am very disappointed with the service.  I cannot see what the problem is.  I've said I will wait until Wednesday, and that will be a week since the first time I was told it would take 72 hours.  If nothing has happened then, I will take the complaint further.

[kale1967]

Well, I have just logged on this morning and guess what, NOTHING has changed, I cannot believe the incompetency of Vodafone.  I will be calling in a little while to escalate my complaint higher.  It is utterly ridiculous.  It's been well over a week now and my account has still not been refreshed. There is clearly something being missed here, it's about time in my opinion that Vodafone got itself a new set of Superusers because they don't seem to know what they are doing.  

[Retired-Viki_R]

Hi @kale1967

I'm sorry to hear this still hasn't been resolved for you.

Has 72 hours elapsed since the last time you were given that timeframe?

Thanks,

Viki

[kale1967]

yes, I have spoken to a manager now and my complaint has been escalated to a specialised team.  I am going to check throughout the day and tomorrow to see if anything has changed.

[Retired-Viki_R]

@kale1967

Okay, please keep us informed on the progress of your case.

Thanks,

Viki