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22-09-2016 08:31 AM
This has been my problem as well. I cannot see any itemised usage from Friday 16th September. I have spoken on live chat and over the phone. I don't use the My Vodafone App, I use the desktop. A week has gone by and still nothing has shown. I am getting more and more frustrated with this service as no-one seems to know how to resolve it. Up until last week, everything was fine, then the system told me I wasn't the account holder and therefore I couldn't access any bills etc... that has been resolved but the information still doesn't show. Apparently, Vodafone can see the usage from their side, but that is no good to me... service is pathetic!!
19-10-2016 06:32 PM
Hi @Louise_E
I sent screen shots as requested... Hopefully this will make things more clear.
regards
Michaela