SIM stopped working overseas

[jjewell]

Hi,

My SIM card has stopped working overseas and I'm pretty sure it has an issue as it's not being recognised in any phones.

Problem is I am away for 2 weeks in New Zealand... is there any way a replacement SIM card can be issued here by Vodafone NZ or do I have to wait until I'm back in the UK??

Thanks for any help on this one!

Jay

[jeffkinn]

HI there,

First of all Vodafone NZ and Vodafone UK have no connection with each other except for the group brand name.

It stopped working meaning it was working? Do you have World Traveller active on your account for £5 a day?

[Annie_N]

If it was working in NZ, but has now stopped, it does sound as though it has developed some serious fault - SIM cards do fail occasionally, though fortunately not too often. Presumably you've tried wiping the contacts with a dry cloth, just in case that woud fix it?

Vodafone NZ won't be able to help, I'm afraid. They are separate entities, and don't have access to each other's systems. While Vodafone UK would be able to send a replacement blank SIM to your registered home address, getting it activated and sent on to you would probably mean that, at best, it would arrive just in time for your journey home!

Unless your phone is locked to Vodafone, your best bet would probably be a local PAYG SIM to tide you over.

[jjewell]

Thanks, I will try cleaning the contacts. It was working fine, then stopped which is strange... thought it was unlikely there'd be a quick fix but worth to ask.

[BandOfBrothers]

Are you able to check any relevant network Checker to see if it's the network that's experiencing issues. 

Sometimes manually choosing another network in the phones settings can help.