SS1 Still not working

[marti]

My SS1 went down last week, I assume as part of the outage. So far it is still not working. I have rebooted it a number of times, rebooted my router, and changed the location of the SS on the manage page of the website - is there anything thst can now be done to get it up and running again? Last time it went down the only advice I was given by calling 191 was to buy a new one! Serial number is 21222164879

[bazza987]

I too am being drivn mad

2 v1's neither now working since 26th Oct.

From your instructions above;

Speed

24 down 11 up

Ping

Packet los 0

Ping 24ms

Jitter 11ms

O/All A 

IP

194.72.165.39

Serial 

21229759804

Tracert

15 - 30 timed out

Please respond, I need phone for work.

Bazza

[marti]

I will check this when I get home - I can't see it being a fix though - all was working fine before the outage!!

[bazza987]

Hi Matt,

Thanks for the reply.

Port clamping is on, has been for days.

Update

Light sequence for past 15 hours!

Light 1 steady, light 2 flashes

Light 1 steady, light 2 steady, light 4 flashes (About 20 times)

Lights 2 & 4 go and light 1 stays steady

Lights sequence 1, 2, 3, 4 as unit resets

Sequence starts again.

Please help – this is beyond a joke now

Bazza

[bazza987]

Hi again Matt,

To correct my earlier post, port clamping was on the BT HH5 - BEFORE we changed to test on another ISP.

This is running on a Asus RT-N12E.

Bazza

[bazza987]

Thanks for your help Matt

I had posted on 2 pages in the forum, was unaware that was frowned upon.

Matt_B on the other post had diagnosed power supply issue.

Fortunately my external HDD had a 12v 1,5a supply with the right end.

It Works!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Thank you so much for persevering.

Bazza

[marti]

IPSec pass through is already enabled on my router- SS still not working!

[marti]

Any ideas Matt_B?? Would a re-sync help?

[bazza987 · Accepted solution]

marti,

Having been round the houses like you,

Have you got a 12v 1.5a or 12v 2a power supply hanging around?

Seems from other posts on this site it is not uncommon for the power supplies do go out.

They have enough amp output to purely establish a connection as your tracert shows, but not enough to power 3G.

On the advice of Matt_B I changed mine and was up and running in 15 mins.

Good as gold since!

If you have one, try it.

Best of luck.

Bazza

[DaveCD]

Hi marti,

I noticed a location change on your Sure Signal, this may have been performed by your ISP.

I have reset this and performed a resync.

Please let me know what lights you're seeing on the Sure Signal.

Hi hbs187,

I've resynched your device.

If you're still having issues, please try a different Ethernet cable and let us know what lights you're seeing.

Hi Kendo70,

Is you're Sure Signal up and running?

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

DaveCD

[Kendo70]

I have the same light sequence bazza987,
Did you resolve the problem and if so how?