SSv3 Flashing red led first light out, other two amber.

[debhome]

Hi SS has been off for a week due to renovations, Reset starts ok but falls over after 1 hr. Red led flashing 2nd led blank, 3rd and 4th led amber

Speed 18M

IP 90.255.161.16

SS serial number 43151602067

tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 1 ms <1 ms <1 ms vodafone.connect [192.168.1.1]
2 9 ms 10 ms 9 ms host-212-158-250-37.dslgb.com [212.158.250.37]
3 31 ms 9 ms 10 ms 63.130.104.194
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

[Retired-EricChe]

@debhome

Thanks for getting in touch.

The light sequence you've advised usually suggests the Sure Signal has failed the authentication process.

I've performed a resync on the device which should trigger the process again for you.

Please complete this by doing a factory reset:

1. Connect device to internet and power supply
2. Press and hold down reset button – located near the internet port
3. Wait for 20 seconds
4. Release the reset button
5. All the LEDs will temporarily switch off for about 10 seconds. The power LED will then light up and remain constant whilst white internet LED flashes continuously.

[debhome]

Thanks once again Eric! It seems ok now.

[Retired-EricChe]

@debhome

That's great to hear!

Let us know if you need any further help.