Samsung Galaxy Note 7

[Robby1081]

What is the official line from Vodafone on this?. Had the initial handset and the replacement, neither of which have had any issues and have been the best phone I've owned.

Media reports state to turn off the handset and return it, although given the abysmal customer service on the first recall by Vodafone, I'd like an official answer rather than the 5 or 6 different ones I seem to get everytime I call

[BandOfBrothers]

Hi

This was the most recent statement. 

http://forum.vodafone.co.uk/t5/Vodafone-Announcements/Samsung-Galaxy-Note-7-Update/m-p/2528058#M221

Some info in http://forum.vodafone.co.uk/t5/Vodafone-Announcements/Samsung-Galaxy-Note-7/td-p/2513767

[kids]

Samsung are as confused as everyone else.

http://www.theverge.com/2016/10/10/13227058/samsung-galaxy-note-7-refund-support-email-incomprehensi...

[kids]

@Robby1081 I have not seen any official announcements from Samsung that phones should be returned.

Today's official Samsung announcement just asks that the phones are turned off while they are investigating the problem.

[BandOfBrothers]

I agree Vodafone should now take a more official stance and provide a clear resolution for those that have the note 7 already and for those that are waiting. 

Everyone needs to be singing from the same hymn sheet. 

Let Samsung do as they are doing and instead of the networks waiting and watching to see what they do they should take the initiative.

We are hearing that some American networks have stopped providing these models of phones with others soon to follow I'm sure. 

[Robby1081]

In the states the message seems to be clear

http://www.samsung.com/us/note7recall/

Galaxy Note7 Owners need to do one of the following:

1. Exchange your current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Galaxy Note7 specific accessories with a refund of the price difference between devices; or
2. Contact your point of purchase to obtain a full refund.

Customers who exchange a Note7 device will also receive a $25 gift card, in-store credit, in-store accessory credit or bill credit from select carrier retail outlets.

[Robby1081]

There has also been this

https://www.theguardian.com/technology/2016/oct/11/samsung-galaxy-note-7-questions-exploding-phone

I already exchanged my Note 7 once; do I need to do anything else?

Yes. You need to power off your new Note 7 and stop using it. It its latest statement, Samsung has conceded that the supposedly safe replacements it gave to Note 7 owners are also at risk of explosive discharge. “Consumers with an original Galaxy Note 7 or replacement Galaxy Note 7 should power down and take advantage of the remedies available, including a refund at their place of purchase,” the company said.

It is the last line that I would like clarity on. As per the initial recall there seems to be mixed messages from both Samsung and Vodafone

[burntout]

was told to call back on Friday.... but samsung have said they are taking off the market so what are voda waiting for? we seem to know more than voda...

[burntout]

another thread has been removed

[johnasimmons]

I am at a loss at what to do...