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Solution

Signal Dropping Out

cblewitt
4: Newbie

‎26-12-2014 11:23 AM

VSS has dropped out each of the last three evenings, after working fine for several months.  After multiple reboots of VSS and Router it comes back on, but then drops again in the evening.  VSS has dedicated ADSL 6.8M Down / 0.36M Up. and VSS located in the DMZ.

 

VSS Ver. 2

Power Light On

System light Flashing

 

Serial No:  40112010711

 

Pings to 212.183.133.181 and  212.183.133.177  and  212.133.177.182 all fail at a similiar place.

 

Chris-Mac-2:~ chris$ traceroute 212.183.133.181

traceroute to 212.183.133.181 (212.183.133.181), 64 hops max, 52 byte packets

1  router (192.168.1.254)  28.828 ms  1.340 ms  1.355 ms

2  217.47.203.122 (217.47.203.122)  8.874 ms  8.705 ms  8.448 ms

3  217.47.249.193 (217.47.249.193)  7.977 ms  7.606 ms  7.778 ms

4  213.1.69.94 (213.1.69.94)  8.812 ms  9.062 ms  10.058 ms

5  31.55.164.102 (31.55.164.102)  9.899 ms  8.273 ms  8.646 ms

6  31.55.164.9 (31.55.164.9)  8.384 ms  8.733 ms  8.559 ms

7  31.55.164.107 (31.55.164.107)  8.643 ms  11.024 ms  10.539 ms

8  109.159.248.65 (109.159.248.65)  12.211 ms

    109.159.248.95 (109.159.248.95)  11.488 ms

    acc1-10gige-0-3-0-3.bm.21cn-ipp.bt.net (109.159.248.114)  9.749 ms

9  core1-te0-15-0-14.ealing.ukcore.bt.net (109.159.248.38)  15.562 ms

    109.159.252.202 (109.159.252.202)  21.031 ms

    109.159.252.200 (109.159.252.200)  20.861 ms

10  peer1-xe4-0-0.telehouse.ukcore.bt.net (213.121.193.144)  18.771 ms

    peer1-xe3-3-1.telehouse.ukcore.bt.net (109.159.254.211)  15.338 ms

    core2-pos7-1.bletchley.ukcore.bt.net (194.72.31.137)  18.074 ms

11  lndgw2.arcor-ip.net (195.66.224.124)  20.039 ms  21.977 ms  20.124 ms

12  85.205.0.93 (85.205.0.93)  19.697 ms  17.611 ms  16.619 ms

13  * * *

14  * * *

 

 

Chris-Mac-2:~ chris$ traceroute 212.183.133.177

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

1  router (192.168.1.254)  1.389 ms  1.211 ms  1.062 ms

2  217.47.203.122 (217.47.203.122)  8.564 ms  8.751 ms  9.352 ms

3  217.47.249.193 (217.47.249.193)  11.322 ms  9.310 ms  11.275 ms

4  213.1.69.94 (213.1.69.94)  18.918 ms  11.668 ms  10.736 ms

5  31.55.164.102 (31.55.164.102)  14.956 ms  11.511 ms  12.512 ms

6  31.55.164.9 (31.55.164.9)  10.833 ms  10.168 ms  10.307 ms

7  31.55.164.107 (31.55.164.107)  9.585 ms  8.962 ms  9.092 ms

8  acc1-10gige-0-3-0-3.bm.21cn-ipp.bt.net (109.159.248.114)  8.852 ms

    acc1-10gige-0-5-0-7.bm.21cn-ipp.bt.net (109.159.248.102)  8.579 ms

    109.159.248.65 (109.159.248.65)  10.718 ms

9  109.159.252.202 (109.159.252.202)  17.729 ms

    109.159.252.200 (109.159.252.200)  15.184 ms

    109.159.248.178 (109.159.248.178)  17.431 ms

10  peer1-xe3-3-1.telehouse.ukcore.bt.net (109.159.254.211)  13.785 ms

    peer1-xe1-1-0.telehouse.ukcore.bt.net (109.159.254.134)  15.892 ms

    peer1-xe1-0-0.telehouse.ukcore.bt.net (109.159.254.98)  12.768 ms

11  lndgw2.arcor-ip.net (195.66.224.124)  18.832 ms  17.371 ms  23.399 ms

12  85.205.0.86 (85.205.0.86)  19.231 ms  18.530 ms  20.527 ms

13  * * *

14  * *^C

 

Chris-Mac-2:~ chris$ traceroute 212.183.133.182

traceroute to 212.183.133.182 (212.183.133.182), 64 hops max, 52 byte packets

1  router (192.168.1.254)  1.387 ms  1.190 ms  1.052 ms

2  217.47.203.122 (217.47.203.122)  8.021 ms  8.265 ms  8.498 ms

3  217.47.249.193 (217.47.249.193)  7.909 ms  7.993 ms  8.130 ms

4  213.1.69.94 (213.1.69.94)  9.020 ms  8.904 ms  8.505 ms

5  31.55.164.102 (31.55.164.102)  8.668 ms  8.833 ms  9.099 ms

6  31.55.164.9 (31.55.164.9)  8.825 ms  8.499 ms  8.471 ms

7  31.55.164.107 (31.55.164.107)  8.547 ms  8.227 ms  9.135 ms

8  acc1-10gige-0-3-0-1.bm.21cn-ipp.bt.net (109.159.248.112)  8.317 ms

    acc1-10gige-0-2-0-4.bm.21cn-ipp.bt.net (109.159.248.104)  7.831 ms

    109.159.248.85 (109.159.248.85)  8.859 ms

9  core1-te0-3-0-15.ilford.ukcore.bt.net (109.159.248.152)  17.484 ms

    core1-te0-10-0-7.ilford.ukcore.bt.net (109.159.248.144)  15.996 ms

    core2-te0-3-0-3.ealing.ukcore.bt.net (109.159.248.150)  12.452 ms

10  194.72.31.131 (194.72.31.131)  13.532 ms

    core2-pos7-1.bletchley.ukcore.bt.net (194.72.31.137)  12.750 ms

    core1-pos9-2.bletchley.ukcore.bt.net (194.72.31.153)  12.742 ms

11  lndgw2.arcor-ip.net (195.66.224.124)  18.040 ms  17.747 ms  16.124 ms

12  85.205.0.93 (85.205.0.93)  14.176 ms  14.376 ms  14.479 ms

13  * *^C

0 Thanks
7 REPLIES 7

cblewitt
4: Newbie

‎26-12-2014 03:23 PM - edited ‎27-12-2014 10:10 AM

System light now stable, but no 3G signal on handsets. 

0 Thanks

cblewitt
4: Newbie
In response to cblewitt

‎27-12-2014 10:09 AM - edited ‎27-12-2014 10:13 AM

okay, it's not working. Power light is on, and system light is on, but no signal on two 3G phones that previously worked. traceroute works to 85.205.0.86 which is Vodafone Germany, then stops.

 

traceroute to 212.183.133.180 (212.183.133.180), 64 hops max, 52 byte packets

1 router (192.168.1.254) 1.466 ms 1.080 ms 1.082 ms

2 217.47.203.122 (217.47.203.122) 8.567 ms 8.885 ms 8.386 ms

3 217.47.249.193 (217.47.249.193) 8.344 ms 8.467 ms 8.166 ms

4 213.1.69.94 (213.1.69.94) 8.702 ms 8.936 ms 8.441 ms

5 31.55.164.102 (31.55.164.102) 71.261 ms 8.243 ms 8.519 ms

6 31.55.164.9 (31.55.164.9) 8.353 ms 8.268 ms 8.844 ms

7 31.55.164.107 (31.55.164.107) 8.524 ms 8.318 ms 8.869 ms

8 acc1-10gige-0-2-0-4.bm.21cn-ipp.bt.net (109.159.248.104) 7.862 ms 109.159.248.61 (109.159.248.61) 8.344 ms acc1-10gige-0-5-0-7.bm.21cn-ipp.bt.net (109.159.248.102) 11.776 ms

9 core2-te-0-15-0-7.ilford.ukcore.bt.net (109.159.248.22) 21.378 ms core2-te-0-13-0-4.ilford.ukcore.bt.net (109.159.248.10) 14.658 ms 109.159.252.200 (109.159.252.200) 15.710 ms

10 core1-pos7-0.bletchley.ukcore.bt.net (194.72.31.145) 11.944 ms core1-pos9-2.bletchley.ukcore.bt.net (194.72.31.153) 12.799 ms peer1-xe0-1-0.telehouse.ukcore.bt.net (109.159.254.132) 15.565 ms

11 lndgw2.arcor-ip.net (195.66.224.124) 15.976 ms 16.435 ms 16.676 ms

12 85.205.0.86 (85.205.0.86) 17.655 ms 16.899 ms 17.338 ms 13 * * *

0 Thanks

cblewitt
4: Newbie

‎27-12-2014 11:00 AM

Everything just started working.  Good signal on handsets now.  Traceroute to 212.183.133.180 still fails!!

 

0 Thanks

Jenny
Moderator (Retired)
Moderator (Retired)
In response to cblewitt

‎28-12-2014 04:49 PM

Hi @cblewitt

 

I’m pleased to see this is all working again now. :Smiling:

 

Thanks,

 

Jenny

0 Thanks

cblewitt
4: Newbie
In response to Jenny

‎29-12-2014 04:14 PM

It's stopped again!  VSS seems to  be unable sto stay on for more than 24 hours.  VSS has moved on to a new ADSL line - still BT DHCP - does this matter?

0 Thanks

DaveCD
Moderator (Retired)
Moderator (Retired)
In response to cblewitt

‎30-12-2014 01:12 PM

@cblewitt 

 

I've checked everything and connected with your Sure Signal where everything appears well and good.

 

You're on the latest software and all your results look great.

 

Please try using a different Ethernet cable and if this is still not working, please try it at another location such as a friend or family members.

 

DaveCD

 

 

0 Thanks

cblewitt
4: Newbie
In response to DaveCD

‎30-12-2014 02:43 PM

Thanks for checking.  Its back up and working now, but we'll have to wait and see how long.  It hasn't stayed up for 24 hours at all in the past week.