Back to Help and Support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

Sim swap won't work

danielle_parker
3: Seeker
3: Seeker

‎11-06-2015 09:35 PM

I just received my new phone and my new sim. I have tried multiple times to activate my new sim however each time I receive a text says 'we were unable to activate your sim'. How do I solve this issue?
0 Thanks
3 REPLIES 3

drey_p
16: Advanced member
16: Advanced member

‎11-06-2015 11:06 PM

The quickest and easiest way to get your new SIM activated is to pop into your local Vodafone Store.  They will activate the SIM for you and you will usually be up and running prior to leaving the store.

 

Enjoy your new phone!  Pop back if you have any queries regarding it.

PWIAC

danielle_parker
3: Seeker
3: Seeker

‎11-06-2015 11:40 PM

OK thanks I'll take it in :Smiling:
0 Thanks

drey_p
16: Advanced member
16: Advanced member
In response to danielle_parker

‎11-06-2015 11:42 PM

You're welcome!

 

Which phone did you get?  The S6 or S6 Edge?

PWIAC