main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal

This is a locked archive and content on this page may no longer be up to date. These posts and threads have been archived for reference only.

Archive

Spotify issue

SOLVED
View solved solution
2: Seeker

Hi there,

 

Last year I got Spotify as my entertainment package with my contract. Now have renewed my contract and get a further 12 months free. However I am struggling to cancel my previous subscription. Vodafone link tells me to go to Spotify page to cancel and Spotify tells me to contact Vodafone. Phoned Vodafone to be told my previous subscription was cancelled and to go ahead applying for the new subscription. However it still tells me I have an active subscription so will not let me complete it. Anybody got any suggestions?

 

thanks

View more options
1 ACCEPTED SOLUTION

Accepted Solutions
17: Community Champion

Hello @kclements1988

 

Welcome to the Community

 

The best way to get this sorted is to use Live Chat.  When you get a connection, ask the advisor to remove Spotify from your plan. You should then be able to add it as fresh by following the link as you have done to set up Spotify.

 

If you continue to have a problem, Live Chat will be able to access your account and set spotify up for your new upgrade.

View more options
2 REPLIES 2
17: Community Champion

Hello @kclements1988

 

Welcome to the Community

 

The best way to get this sorted is to use Live Chat.  When you get a connection, ask the advisor to remove Spotify from your plan. You should then be able to add it as fresh by following the link as you have done to set up Spotify.

 

If you continue to have a problem, Live Chat will be able to access your account and set spotify up for your new upgrade.

View more options
Highlighted
1: Seeker

Hi, 

 

I've just gone through this whilst getting a phone upgrade. I previously had a spotify subscription on my last contract however it ran out just before my upgrade date so my account converted to 'Free'. 

 

Today i got my new phone and started the setup, i found that i hit the same problem as everyone else - that my account didnt' change from Free to Premium. 

 

I spoke to live support and at first assumed it was a setup problem or somehow related to using WiFi not mobile data. 

 

Turns out it was my fault!!!!! 

 

When you select the Spotify subscription it goes through a setup and then gives you a confirmed screen - in very small text on that screen it says the Spotify account name it's associated with. 

 

Turns out i had a Facebook account, i also had an account associated with my full email address HOWEVER the one that was connected to the vodafone subscription was a username (shortened version of my email address) so i continued the setup and then attempted to sign into Spotify with this shortened email and hey-presto there's a Spotify Premium account with my name on it! 

 

This is really odd as all the accounts had access to my previous playlists and favourited music - i think this is a Spotify issue not a Vodafone issue. I've now contacted Spotify to cancel these other accounts they have in my name. 

 

Long and short: check the small text in the Vodafone subscription setup to see which account is being connected to your premimum subscription.

View more options