Sure Signal 2 Problem

[will_langdon]

Hello

I have been using my sure signal 2 device for the last few years and everything has been fine.

We have recently been assigned a new IP address in the office and the Sure Signal is no longer working.

Essentially I have done everything in the trouble shooter, waited 48 hours / reset etc and nothing works. At present the red on light comes on and then the 2nd and third lights flash for 10 mins before going off just leaving me with the red onlight.

My new IP address is 176.227.215.27 - Please can someone let me know / advise me as of what to do and help me, my business depends on having good signal and at the moment all I am receiving is Emergency or no Signal.

Thanks

Will

[DaveCD]

Hi @will_langdon  

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

DaveCD

[will_langdon]

Hi Dave

Thanks for coming back to me, please see the response below for the VSS Traceroute command  I have done the trouble shooting etc to no avail.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\clarkwood3>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  172.22.135.1
  2    <1 ms    <1 ms    <1 ms  h176-227-215-2.host.redstation.co.uk [176.227.21
5.2]
  3     9 ms     9 ms     9 ms  172.16.252.17
  4     9 ms     9 ms    22 ms  172.17.252.1
  5     9 ms     9 ms     9 ms  172.17.252.2
  6     9 ms     9 ms     9 ms  h176-227-210-173.host.redstation.co.uk [176.227.
210.173]
  7     *        *        *     Request timed out.
  8    11 ms    10 ms    10 ms  85.205.0.93
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *     ^C
C:\Users\clarkwood3>^A

Please let me know what to do next

Thanks

Will

[will_langdon]

Can someone please come back to me on this!!!

[Retired-Simon]

Hi @will_langdon

Your IP address isn’t on our whitelist.

I’ve now requested this and it should be whitelisted in the next 48 hours.

Thanks,

Simon

[will_langdon]

Thanks Simon

After 48 hours what should I do?

Thanks

[will_langdon]

^^

[Retired-Matt_B]

Hi @will_langdon,

The Sure Signal should connect automatically as soon as the whitelist request has been completed.

Thanks,

Matt B