Sure Signal 3, Sky Fibre - Continual Issues

[mpev73]

I have a Sure Signal 3 device issued from work due to living in a village with a remote signal and every single day I have issues with the device dropping connection.

I logged on yesterday to my account to discover the device hasn't registered in my account (even though I did this when I received this), so I had to re-register it yesterday. I had no connection throughout yesterday and have had to de- and re-register the device again today.

I continually get drop outs from signals and even during calls. Can you please confirm if the device is faulty or if there are other issues - I am having to reset this on a daily basis and on some occasions multiple times throughout the day.

Some results for your perusal:

BT WholeSale Broadband Test:

Download: 18.51Mbps

Upload: 0.46 Mbps

Ping Latency: 42.38ms

Speed Test: 16.51 Mbps / 0.47Mbps

Ping Test: 22ms

External IP: 151.230.7.79

Sure Signal Serial: 40130427475

Traceroute Results:

Marcus$ traceroute 212.183.133.177
traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
1 skyrouter.home (192.168.0.1) 5.112 ms 2.258 ms 2.270 ms
2 * * *
3 ip-84-38-37-14.easynet.co.uk (84.38.37.14) 35.636 ms 21.308 ms 24.435 ms
4 027809a7.bb.sky.com (2.120.9.167) 51.688 ms 27.676 ms 22.785 ms
5 * * *
6 195.50.122.66 (195.50.122.66) 39.697 ms 38.153 ms 37.139 ms
7 85.205.116.14 (85.205.116.14) 34.042 ms 34.871 ms 34.482 ms
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *

Any guidance, as this is really frustrating. My partner has a Three Mobile Home Signal Device which seems to be always working!

[mpev73]

Draytek finally working (replaced Sky Hub & BT OpenReach Modem) after a factory reset.

Plugged Vodafone SS v3 into this and it worked for roughly 10minutes and now Nothing - again..

So I can only think that there is an issue with the VSS device unless Voda tell me otherwise..

[Sukhi]

Hi mpev73

If you feel the Sure Signal is faulty we can look at repairing this for you. See ways to arrange this here.

Thanks

Sukhi

[mpev73]

I am currently a Vodafone Corporate Customer and have sent a request to our IT Helpdesk (who provided me the VSS). Am I able to still return this via the standard channels or do I have to go through work?

Are you able to confirm when the last time my VSS connected to the servers was?

I have tried to reset the VSS3 several times by holding the reset button until all lights reappear, but nothing happens - even after a minute..

[Retired-James]

Hi mpev73,

The Sure Signal last connected this morning.

If you did want to return it, you’d need to go through your corporate team as they’ve provided it to you.

James

[mpev73]

Thanks James,

I can see that the Sure Signal is connected as I now have several lights - it took a long time to finally resysnc.

Although now my mobile doesn?t seem to want to connect to it after several resets, but I will keep trying.

I have contacted my corporate team to discuss this as well..

Many thanks
Marcus