Sure Signal V1 not working following "change of address" messages

[tomwinton]

Hi

Following many recent unexpected TXTs saying that my SS box had moved address (it hadn't), despite me updating my profile with the same correct address, I foolishly called cust service on Sunday to ask them to fix. Since then I get lights 1,2 and 4 but no coverage.

SS Box is 21196808584

I've had it deregistered and re-registered, and reset from both ends... no joy.

Can you help??

It's worked fine since the last time this happened in March...

Ta

TOm

[Ben_H]

Hi tomwinton,

The update is coming through as I type. It's very important to leave the unit on and not to do anything for the next three hours. Once 3pm hits you should find it's up and running again.

Can you post back to confirm it's all OK again? 

Cheers, Ben