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letsgotothepub · ‎10-10-2013

Sure Signal V3: Flashing Red light Power, Stable Orange Users light and Service light no internet light

Trying to set up a Sure signal V3 and the lights are as stated above.

Serial = 40123691731

External IP = 194.46.36.56

Download = 13.48Mbps

Upload = 1.03Mbps

Ping = 68ms

traceroute

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1    <1 ms    <1 ms    <1 ms 192.168.10.1
2    39 ms    39 ms    39 ms 65.32.46.194.uk.dsl.sta.u.tv [194.46.32.65]
3    39 ms    39 ms    39 ms 89.185.139.218
4     *        *       54 ms 89.185.139.197
5    40 ms    39 ms    40 ms 83.217.238.81
6    40 ms    40 ms    40 ms ae-1.r00.londen10.uk.bb.gin.ntt.net [129.250.3.3
1]
7    51 ms    50 ms    50 ms ae-0.level3.londen10.uk.bb.gin.ntt.net [129.250.
9.126]
8    55 ms    50 ms    51 ms ae-51-51.csw1.London1.Level3.net [4.69.139.88]
9    50 ms    50 ms    50 ms 4.69.166.1
10    41 ms    43 ms    44 ms 195.50.122.66
11    41 ms    41 ms    41 ms 85.205.116.6
12     *        *        *     Request timed out.
13     *        *        *     Request timed out.

We have tested the unit on another line which works, we have tried a different router on this line but no joy so far.

I am ready to tear my hair out at this stage!

Please help

Thanks

Eric

Ben_H · ‎11-10-2013

Hi Eric,

Thanks for posting your details. I'm a little confused with this one. Looking at that serial number, it hasn't been connected since 17/03/2013. When you tested it on another line was it working for incoming and outgoing calls?

Also is this definitely the right Serial number: 40123691731? Is this a brand new unit or have you purchased it 2nd hand?

Everything else checks out in regards to your IP, traceroute and speeds. I'll push a manual synchronisation through this end for you to see if that helps. Just reset your Sure Signal to complete the action and give it 1-2 hours to come back online fully.

Cheers, Ben