Sure Signal V3: Flashing Red light, stable Orange User light

[mikesm]

My sure signal v 3 has not been working for several days and I have an intermittent no signal or very poor signal. I have tried restiing it numerous times with no success. The red light is flashing and the orange user light is stable.

Speedtest : Ping 24ms Download speed: 73.38 mbps Upload: 14.15

IP Address: 109.150.134.218

sure signal serial number: 43162290316: 

There is no instruction about traceroot on a mac os so I searched online and found utilities/ terminal as the place to type traceroot, but got the response 

- bash: traceroot: command not found. Can someone please help me. This is a business phone.

[RevDarkman]

you need to run traceroute as super user on a mac:

sudo traceroute

 (check how you spell it)

[mikesm]

Thank you for your advice. Why that info isn't included on the Vodafone site is beyond me....

[Becca_P]

@mikesm 

Once you've managed to retrieve your traceroute, please post it here.

We'll be happy to look into this for you.