Sure Signal V3 not working

[burneyboy2002]

Hi

My V3 Suresignal has stopped working and I have de-registered and re-registered, Still no luck, So tried also de-registering and re registering through a different account. no better, so re-registered back on my account and still no better.

S/N 40134658737

Lights 1 2 & 3 are lit but 4 never lights up

Unit was working untill i upgraded to the iphone 6 and then it started playing up, and now it doesn't work on any numbers it has registered to it.

Iphone 6 went back and in process of CPW rolling back my priceplan to a Sim only for the Iphone 5s to be used on that was previously working on it and is now not.

any help most apreciated

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[burneyboy2002]

Hi

Tried the troubbleshooting but the problem still exists.

Speed test results: Download - 6.66mbps  Upload - 0.37mbps

Ping test results: 46ms

External IP address: 81.158.6.127

The results of a traceroute.

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 30 ms 30 ms 30 ms esr15.manchester6.broadband.bt.net [217.47.158.1
46]
3 30 ms 30 ms 30 ms 217.47.158.13
4 32 ms 32 ms 31 ms 213.1.69.226
5 31 ms 31 ms 30 ms 31.55.165.103
6 30 ms 30 ms 30 ms 31.55.165.215
7 31 ms 30 ms 30 ms 31.55.165.109
8 30 ms 30 ms 30 ms acc2-10GigE-0-3-0.mr.21cn-ipp.bt.net [109.159.25
0.210]
9 40 ms 40 ms 37 ms core2-te0-13-0-16.ealing.ukcore.bt.net [109.159.
250.168]
10 59 ms 46 ms 261 ms peer1-xe3-3-1.telehouse.ukcore.bt.net [109.159.2
54.211]
11 42 ms 37 ms 38 ms lndgw2.arcor-ip.net [195.66.224.124]
12 39 ms 38 ms 38 ms 85.205.0.86
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

[Jenny]

Hi burneyboy2002,

When there’s been a SIM swap, this can sometimes cause a few issues, but don’t worry, it’s easy to fix.

You don’t need to de-register - just need to change the ownership to another Vodafone number, save the changes, leave for a few hours and then change it back to you.

This should update and get everything back up and running.

Thanks,

Jenny

[burneyboy2002]

Hi jenny

I have already tried that, i de-registered and re- registered on my brothers account, no better so re- registered back on my own.

It has also knocked my brothers phone off at same time it knocked mine off

[Gemma]

Hi burneyboy2002,

I can see your Sure Signal updated on the network at 11.43pm on 12 October.

Is everything ok now?

Thanks,

Gemma