Sure Signal and WiFi problem

[K1lninian]

Hi I have a BSR FEMTOSure Signal, Serial number 21230494961. The ethernet port is showing steady green and the lights on the front are power is green; @ is green; phone symbol is 'off' and finally, the 'tick' is green. Until 6 mths ago it was working fine, then I installed an ethernet switch and four wireless access points. The SureSignal is connected to a new (2013) BT HomeHub 3.0 Type B, the Home Hub is connected to the Ethernet Switch and the E/Switch via ethernet cables to the four Wireless access Points. I have now got good WiFi in the locations I wanted but appear to have lost the SureSignal. We do have some (1 to 2 bars) reception outside without SureSignal and did have good reception in our home with SureSignal. We were hoping that the new setup would give good WiFi and SureSignal both inside and out, extending the range of the SureSignal through the WiFi Access Points. It would appear that we have lost all SureSignal and are just left with the poor outside 1/2 bars. Any ideas how I may get the SureSignal working properly again and or get it to work effectively within the vicinity of the suresignal itself and the wireless access points? Thank you.

[Retired-Matt_Vo]

Hi 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[K1lninian]

Hi Matt,

Troubleshooting did not help unfortunately.

Speed test results Download 5.17Mbps; Upload .33Mbps

Ping test results 67ms

External IP address 86.142.33.222

Traceroute -

traceroute to tracert\032212.183.133.177 (0.0.0.8), 64 hops max, 72 byte packets
traceroute: sendto: No route to host
 1 traceroute: wrote tracert\032212.183.133.177 72 chars, ret=-1
 *traceroute: sendto: No route to host
traceroute: wrote tracert\032212.183.133.177 72 chars, ret=-1
 *traceroute: sendto: No route to host
traceroute: wrote tracert\032212.183.133.177 72 chars, ret=-1
 *
traceroute: sendto: No route to host

I am using an iMac and have done two traceroute, one with the command tracert (above) and one without (below)

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets
 1  bthomehub.home (192.168.1.254)  1.761 ms  1.428 ms  1.250 ms
 2  esr16.edinburgh6.broadband.bt.net (217.47.157.147)  35.176 ms  34.718 ms  38.236 ms
 3  217.47.157.77 (217.47.157.77)  35.355 ms  35.949 ms  34.828 ms
 4  213.1.69.190 (213.1.69.190)  42.961 ms  43.321 ms  43.816 ms
 5  31.55.165.102 (31.55.165.102)  43.540 ms  42.810 ms  44.418 ms
 6  31.55.165.61 (31.55.165.61)  45.740 ms  43.758 ms  42.426 ms
 7  31.55.165.107 (31.55.165.107)  42.839 ms  43.250 ms  42.112 ms
 8  acc1-10gige-11-2-0.mr.21cn-ipp.bt.net (109.159.250.78)  42.592 ms  43.379 ms  42.459 ms
 9  core2-te0-4-0-0.ilford.ukcore.bt.net (109.159.250.3)  52.946 ms  55.031 ms  55.572 ms
10  host213-121-193-156.ukcore.bt.net (213.121.193.156)  49.390 ms  49.226 ms  49.672 ms
11  lndgw2.arcor-ip.net (195.66.224.124)  53.452 ms  52.168 ms  51.323 ms
12  85.205.116.10 (85.205.116.10)  51.858 ms  52.638 ms  51.719 ms
13  * * *
14  to 63  * * *
64  * * *

Sure Signal serial number: 21230494961

Best regards

Andrew

[Retired-Kay]

Hi K1Ininian, 

As per James message, the Sure Signal won't work with the setup you currently have. 

You do need to have the Sure Signal connected to the router via an Ethernet cable. 

Thanks, 

Kay

[K1lninian]

Hi Kay,

The Sure Signal was and is connected to the router (a new (2013) BT HomeHub 3.0 Type B). The router is also connected to the ethernet switch. The set up is as it was before the installation of the WiFi. I suspect that the SureSignal itself is faulty.

Best regards, Andrew

[Ben_H]

Hi Andrew,

Thanks for replying. I'm not sure if there's been some confusion with your messages. Are you saying you were able to use the Sure Signal unit before via Wi-Fi? As it shows this is the Ethernet version only with it being an older model.

Any clarification would be great.

Cheers, Ben

[K1lninian]

Hi Ben,

I have an old version of the SureSignal; would the new version work on my set up and give a signal at each of the Wireless Access Points via the connecting ethernet cables and WiFi?

best regards, Andrew

[Retired-Andy]

Hi Andrew,

As long as the overall set up doesn’t change (apart from the replacement Sure Signal) then it should continue working as it does now.

Thanks

Andrew

[Retired-James]

Hi K1lninian,

As the Sure Signal won’t connect through Wi-Fi any change in Wi-Fi setup won’t change the range of the Sure Signal, as this need to be connected to the router by an Ethernet cable and the signal is generated from the actual box, not your Wi-fi.

James