Sure Signal location error

[idmiddleton]

Over the last couple of weeks my sure signal 3g connection is giving my location as Shoreditch in London when it is actually loacted in a small village in the Cambridgeshire fens.  I have checked the postcode details on the dashboard which are correct.  Could the recent software upgrades have anything to do with this and how can it be rectified.

[FelixDaHousecat]

no the upgrades probably dont affect this

it could be to do with the switch youre connected to. has it always been accurate?

fdh

[idmiddleton]

Hi, thaks for the post.  I have only recently started using data services over 3g on vodaphone.  I had not noticed a location problem until a week or so after switching from my other sp.  Whart is the point of entering a postcode to give an accurate location if the address is obtained from the switches location?

idmiddleton

[Retired-Lee]

Hi there idmiddleton,

Thanks for your query.

The point of registering a postcode is so that any calls to the emergency service are registered at the right area so they can reach the correct address.

It's a legal requirement

Cheers,

LeeH

[idmiddleton]

Thanks Lee, does this mean that there is nothing I can do to change the location being picked up as Shoreditch when I am using the Sure Signal connection in my house?

Regards,

idmiddleton

[chorotega]

The location could be down to the ISP you are using as it will be based on the IP address. Worth contacting them I think. My location is fine at home but whenever I use my parents Wi-Fi the location on google maps shows up as about 6 miles away from their house.

[Ben_H]

Hi idmiddleton,

As I understand it, should the need come up for the emergency services to trace a call then the information from the dashboard is used as opposed to the exchange or server location for your ISP. You're welcome to approach them about getting this amended but I can't guarantee they'll be able to change it. Just be sure to keep us up to date with the dashboard details.

Cheers, Ben