Sure Signal not working

[zarafa9362]

Hi

My sure signal V1 box stopped working a couple of weeks ago.  I have replaced it with a V3 but this isn't working either.  Please see the details and tracert below:

The red light is solid, the next 2 lights are solid.

Serial number 42152728467

Registered on 16/01/2016

C:\Users\PC>ping 212.183.133.177

Pinging 212.183.133.177 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 212.183.133.177:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\PC>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1     1 ms     1 ms     1 ms  SkyRouter.Home [192.168.0.1]
  2     *        *        *     Request timed out.
  3    16 ms    13 ms    16 ms  0278095e.bb.sky.com [2.120.9.94]
  4    14 ms    14 ms    14 ms  lndgw2.arcor-ip.net [195.66.224.124]
  5    16 ms    14 ms    14 ms  85.205.0.86
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\Users\PC>ping 192.168.0.24

Pinging 192.168.0.24 with 32 bytes of data:
Reply from 192.168.0.24: bytes=32 time=4ms TTL=64
Reply from 192.168.0.24: bytes=32 time=3ms TTL=64
Reply from 192.168.0.24: bytes=32 time=1ms TTL=64
Reply from 192.168.0.24: bytes=32 time=2ms TTL=64

Ping statistics for 192.168.0.24:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 1ms, Maximum = 4ms, Average = 2ms

C:\Users\PC>

There was an issue with my online account which has now been rectified by deleting it and creating a new one.  Once this had been done I had to re-register the sure signal box.  Any help would be very welcome, thanks.

[Jenny]

@zarafa9362 - Your traceroute looks good, however in your first ping test, there was a 100% loss showing.

Please try this a few more times to see if the results still show losses.

Also, please get back to us with your external IP address so we can check this further.

[Zarafa]

Hi Jenny

Thanks for your reply

I managed to speak to the sure signal team who resolved the issue by registering my new sim card.  I had upgraded my phone and changed the card a a nano card which needed registering.

Kind regards

Jan

[Retired-Charles]

@Zarafa - Thanks for letting us know.