Sure Signal v1 - Not Working

[rodneyjackson]

Hi,

Sure Signal v1 with serial number  : 21197199249

Not working and no longer appears on MyVodafone account page. Worked successfully for a couple of years. Unit appears fine - flashing lights on both front and rear so don't think it is a power supply issue.

Can someone please check if it has been de-registered (I am unable to re-register it).

Thanks in advance.

Rod

[cineriv]

Hi Rod,

What is the light sequence on the front of the SS?

Regards

Mike.

[rodneyjackson]

HI,

only the power light is on at the moment.

As I mentioned, I can no longer see my Sure Signal listed within My Vodafone which makes me think it may have been deregisted?

I have tried the reset procedure.

Rod

[cineriv]

Thanks for that Rod,

You could be correct about the loss of registation,

However, don't discount your power supply, they do cause some odd symptoms when they fail.

Strange as it seems, the power indicator is usually the last light to fail.

If it is the original power supply, it's worth replacing it in any case as they are reaching the end of their useful life now.

Good luck.

Mike.

[Amanda]

Hi @rodneyjackson

Thanks for your posts. 

The Sure Signal isn't showing as deregistered. 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Amanda

[rodneyjackson]

Hi Amanda,

Thank you - I will post the test results when I am next home.

However, this does not explain why my SureSignal is no longer showing up on MyVodafone account?

Rod

[Retired-Laura]

Hi @rodneyjackson

This is odd that this is no longer showing up.

If you get in touch with our Live help team we’ll check this out for you.

Cheers,

Laura