Sure Signal v1, new phone & new sim

[tuckermarsh]

Ok, had Sure Signal V1 for years on the same number, same sim, same phone without problems because we live in an area with NO signal. Just changed phone and needed new nano sim. Now suresignal doesn't work. Have tried a reset on Sure Signal - no joy. Can't seem to do anything on My Vodafone account page although can see I'm the register owner - won't let me add the same number, change the owner details. Anyone got any ideas because I've run out.

[BandOfBrothers · Accepted solution]

Hi,

When a person performs a Sim Swap to replace a SIM card it's suggested to De Register the mobile number from the Sure Signal for a period of 24 hours.

Then Re Register the number and soft reboot the phone by turning it Off and On.

If you experience issues doing this then Live Chat or Customer services on 191 can help.  

It may also be worth trying a different power supply with the SureSignal (Version 1 & 2 ), as there have been some reports of replacement power supplies solving the issues. Even if lights / power are showing. They are available on eBay for around £10.

From member cineriv "But firstly, have a look around for a suitable unit with a 12 Volt output @ around 1.5Amp capacity that you could 'borrow' to prove the fault. Suitable units can be found on external hard drives, monitors, printers, routers etc.etc."

[Rahim]

@tuckermarsh Have you managed to resolve your issue? 

If you're still having trouble, please de-register your Sure Signal temporarily for 24 hours and then register it again. 

Let us know if you're still having issues after this. 

[tuckermarsh]

Hi All, The de-register, re-register idea fixed the problem. Many thanks for all your help.

[Rahim]

@tuckermarsh You're more than welcome  

Thank you for keeping us updated! 

[purpleclaude3]

Hi,

Found this thread last night just as I was about to throw my Sure Signal V1 in the bin.

The Sure Signal is registered to my works mobile which was recently changed.

As part of the upgrade I had to have a new SIM.

Soon after, I noticed that my Sure Signal didn't seem to be working.

So I then spent the next 2 weeks trawling the forums for the usual solutions.

Been round and round with port forwarding, DMZ, Static IP's, new cables, changing power supplies etc etc etc.

Nothing solved the standard problem of only having lights one and two illuminated with the occasional short flash of light 4.

Then I found this thread.

So last night I de-registered my Sure Signal.

I then re-registered it to my personal mobile rather than my works mobile.

Re-set the Sure Signal and went to bed.

Today.......still the same old 2 lights and still no 4th light......!!!!!

Should I have waited the full 24 hours before registering it to my personal mobile ?

Should I have re-registered it to my work mobile instead ?

Would a re-synch sort this out ?

Any help would be much appreciated.

Below is my SS & Test Information.

Sure Signal Serial No: 21224733028

IP Address: 86.182.138.22

Download speed: 25.70 Mbps

Upload speed: 7.63 Mbps

Ping: 13ms

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1     2 ms     1 ms     1 ms  BThomehub.home [192.168.1.254]

  2     *        *        *     Request timed out.

  3     *        *        *     Request timed out.

  4    13 ms    13 ms    13 ms  31.55.186.176

  5    13 ms    13 ms    13 ms  core3-hu0-1-0-1.faraday.ukcore.bt.net [195.99.12

7.34]

  6    13 ms    13 ms    14 ms  host213-121-193-189.ukcore.bt.net [213.121.193.1

89]

  7    13 ms    13 ms    14 ms  t2c3-et-7-3-0-0.uk-lon1.eu.bt.net [166.49.211.23

0]

  8    13 ms    13 ms    13 ms  166-49-211-254.eu.bt.net [166.49.211.254]

  9     *        *        *     Request timed out.

 10     *        *        *     Request timed out.

 11     *        *        *     Request timed out.

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *      *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

Trace complete.

[ChazzD]

@purpleclaude3

I've had a look at your Sure Signal and some of the registered details appeared to be incomplete. I've now updated these for you and processed a resync on your Sure Signal. Please wait 6 hours before resetting the device.

Let us know how you get on. 

[purpleclaude3]

Many thanks ChazzD,

However, I'm now a little confused.

I de-registered the Sure Signal last Friday and left it disconnected and switched off all weekend to comply with the "wait 24 hours" guidance.

I then re-registered it at 9 O'Clock this morning and then simply plugged in the cables and switched it on. After about 15 minutes the 4th light came on solid and my phone had full coverage, which it still has now. I have also added 3 other users and they now all have full coverage. Christmas has come early, or so I thought until I saw your post !

Now I note that the time of your post is 3 O'Clock this afternoon, which is obviously well after I had switched everything back on and normal service had been resumed. Was the information that was updated at your end critical or did I just get lucky ? More importantly, do I still need to do a re-set ? Having spent nearly 3 weeks without a working Sure Signal I'm a little nervous about doing that given it is now working again.

Thanks Again.