Sure Signal with Sky Broadband

[andyhurst1967]

I have just received a new VSS-3 and connected it to my Sky Router (Sagem router), also registered it correctly via "myvodafone".

However it doesnt seem to work, the red power light is on and the internet & signal white lights are on.  But the handset light isnt on and the unit is not working.

I contacted Vodafone support this afternoon and they reset my VSS-3 and i turned off and back on my 3G signal on both my phone and iPad, but still is not working. 

I was then told that i need to ensure certain PORTS are open on my router.  I contacted SKY and they informed me that they dont support this issue.

Can anyone help me please?

Regards

Andy

[Jenny]

Hi rochep,

Your Sure Signal looks fine however I’ve performed a resync for you today.

If you’re still having problems, please get back to us with the light sequence you’re seeing and we can look into this further.

Thanks,

Jenny

[rochep]

Hi Jenny

I switch it on an only the red strip light comes on.  Neither of the other white lights that are supposed to show when a signal is transmitted and when a phone is connected and making a call comes on.   None of my registered phones seem to connect any more. 

[Retired-Andy]

Hi rochep,

I can see your Sure Signal connected to our servers today at 00:23.

Is it now working and giving you a stable signal?

Cheers,

Andrew

[rochep]

Hi Andrew 

no unfortunately not.  Alll it shows is a solid red strip but nothing else.  It's been doing this since I moved to a new address with Sky. 

[Retired-James]

Hi rochep,

If you are only seeing a solid power light please try the all of the steps here.

James

[rochep]

Hi James

I've tried everything on this list now and I get the exact same issue.  One red strip light but no signal light or communication with my registered phones.  I have noticed that I cannot port scan the unit or the vodafone sure signal ip addresses from a pc here and the only one that even pings for me from your range is 212.183.133.182. To me it looks like the unit is faulty or there is an issue with an upstream firewall.  Are you absoloutely sure that your firewalls will allow comunications from the  Sky ip address? Are you able to see if the device is trying to broadcast a signal or connect to one of my nearby registered phones?

 Trace route from my home network to 212.183.133.177

 1  skyrouter (192.168.1.1)  5.398 ms  1.136 ms  1.761 ms

 2  * * *

 3  02780808.bb.sky.com (2.120.8.8)  31.639 ms  30.865 ms  30.782 ms

 4  ae99.edge3.london2.level3.net (212.187.201.57)  30.296 ms  29.247 ms  38.842 ms

 5  * * ae-0-11.edge4.london2.level3.net (4.69.200.126)  29.898 ms

 6  ae-3-3.ebr1.london1.level3.net (4.69.141.189)  29.881 ms  31.477 ms  29.299 ms

 7  ae-44-44.ebr1.london1.level3.net (4.69.167.30)  30.519 ms

    ae-42-42.ebr1.london1.level3.net (4.69.167.22)  30.574 ms

    ae-43-43.ebr1.london1.level3.net (4.69.167.26)  30.344 ms

 8  ae-59-114.csw1.london1.level3.net (4.69.153.126)  30.001 ms

    ae-56-111.csw1.london1.level3.net (4.69.153.114)  44.098 ms

    ae-57-112.csw1.london1.level3.net (4.69.153.118)  29.828 ms

 9  ae-121-3507.edge4.london1.level3.net (4.69.166.9)  57.734 ms

    ae-119-3505.edge4.london1.level3.net (4.69.166.1)  29.642 ms

    ae-120-3506.edge4.london1.level3.net (4.69.166.5)  31.013 ms

10  195.50.122.66 (195.50.122.66)  52.700 ms  59.084 ms  53.575 ms

11  85.205.116.10 (85.205.116.10)  54.036 ms  54.220 ms  54.100 ms

12  * * *

13  * * *

14  * * *

15  * * *

16  * * *

17  * * *

18  * * *

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20  * * *

21  * * *

[Retired-James]

Hi rochep,

The traceroute looks fine because it is showing as hitting our server.

Looking at the registration, it has updated and connected to the server last night which would suggest that it is now working?

Is this the case or are you still seeing the same problem?

We don’t block any traffic from Sky and I have a working Sure Signal at home on a Sky connection.

If you’re still having trouble, please let me know the results of a speed test from here.

James

[rochep]

Hi James

Sorry it's taken a while to get back to you but have been on a break over the new year.  Anyway still no change . Speedtest results are here:

http://www.speedtest.net/my-result/3242833616

Perry

[Sukhi]

Hi rochep

As you're still having problems the next step would be to test the Sure Signal on a different connection. Are you able to take it around to a friends for an hour or so?

Thanks

Sukhi

[rochep]

Hi all 

thanks for your help.  I've now tried the sure signal box in two other places with a direct internet connection)  (my work address and a holiday flat and it still failed to transmit a signal.  I kind of think it is faulty. 

Is there anything else you can reccomend befor eI throw it in the bin?