Sure Signal won't connect

[TiffLees]

Hi!
I have a Vodafone Sure Signal device (version 3) and it was working fine until a few days ago. There was a blinking red light and the second and third lights are orange, which according to the instruction booklet means that the device cannot access the Vodafone system.

Now the red light is solid and the first light is flashing - but still no connection. 

I've tried resetting the Sure Signal device as well as my modem, but the problem still persists. 

Any ideas?

Serial Number: 42164937536

Many thanks,

Tiff

[BandOfBrothers]

Hello. 



Please could you look through the Sure Signal Trouble Shooting thread :

https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Vodafone-Sure-Signal-troubleshooting/td-p/23917...

as the information may help to resolve issues.

There is an 'Issue Not Listed' option which guides you through how to run a TraceRoute to paste back in your thread for Vodafone Tech to look over.