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Solution
09-08-2016 06:50 PM
The issue you’re experiencing: No connection
What light sequence you're seeing:Flashing Red Light - amber 3rd light - no others
Your speed test results from here. 30.3
Your external IP address from here. 86.181.210.95
Your Sure Signal serial number: 42151102839
The results of a traceroute.
Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.
C:\Users\Chris>tracert 212.183.133.177
Tracing route to 212.183.133.177 over a maximum of 30 hops
1 3 ms 4 ms 1 ms BThomehub.home [192.168.1.254]
2 * * * Request timed out.
3 16 ms 14 ms 16 ms 31.55.187.181
4 15 ms 15 ms 27 ms 31.55.187.180
5 15 ms 14 ms 16 ms core1-hu0-7-0-1.southbank.ukcore.bt.net [195.99.127.180]
6 14 ms 16 ms 15 ms 62.172.103.23
7 17 ms 14 ms 15 ms t2c3-et-3-3-0-0.uk-lon1.eu.bt.net [166.49.211.238]
8 15 ms 16 ms 18 ms 166-49-211-254.eu.bt.net [166.49.211.254]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
C:\Users\Chris>
12-08-2016 11:13 AM
The light sequence indicates the Sure Signal is not active, and I can see it hasn't connected with our servers since 7 May 2016.
We have recently updated our servers and resetting the Sure Signal will trigger a connection.
Please also check the Smart Setup in the BT HomeHub router is inactive.