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10-11-2014 11:19 AM
Hi
My sure signal has stopped working, I have forward all the relevant ports but to no avail. The light sequence appears to change frequently so I have tried the suggested steps for an number of sequences and this is has not helped. Can you advise further?
Thanks
Tom
22-12-2014 04:46 PM
Thanks for the reply. Rather than spend £100 for the latest Sure Signal, I purchased a new power adapter. The Sure Signal sprung back to life almost instantly with solid 1,2 & 4 lights and all mobiles in the house connected.
The power adapter seems to be the problem, as seen in numerous posts.
The 4G phones would not connect on Network Mode setting of GSM/WCDMA/LTE auto so I changed it to GSM/WCDMA auto and they connected like a treat. As far as I understand all the Sure Signals do not work with 4G. So you will need to do this swap at home and when you leave home.
Strangely enough the trace route still does not connect, see below:
Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.
C:\Users\Jason>tracert 212.183.133.177
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
1 2 ms 1 ms 1 ms SkyRouter.Home [192.168.0.1]
2 * * * Request timed out.
3 16 ms 17 ms 15 ms 0278095a.bb.sky.com [2.120.9.90]
4 20 ms 19 ms 18 ms lndgw2.arcor-ip.net [195.66.224.124]
5 20 ms 17 ms 16 ms 85.205.0.86
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
C:\Users\Jason>
24-12-2014 03:43 PM
Thanks for letting us know you're back up and running.
I've checked the serial number and can see that it's connecteing, however I noticed the software is an older version so I've sent the new software to your device.
Please reset your phones and Sure Signal as below after 24 hours to complete the update:
DaveCD
13-11-2014 04:23 PM