Sure signal 3 hot

[adandnic]

I now cannot do anything with it at all, no lights and it's too hot touch so I have unplugged it. Please help Vodafone as I now have no signal at all

[duncanblowe]

Have a search on the forum. Its becoming quite common for them to fail in this way and some have been quite spectacular failure. Be thankful your didn't go bang like some have. Personally mine has been deregistered and consigned to the bin even though it was still working. 

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Suresignal-V3-Overheated-Hot-Burnt-out-amp-Dead-...

[gsmsecure]

Please take a look at my post (link below) in relation to SureSignal V3 units failing with all lights out and the reasons why..

IF YOUR DEVICE HAS FAILED WITH THE LIGHTS OUT THEN THERE IS A GOOD CHANCE INTERNAL COMPONENTS HAVE BEEN DESTROYED BY HEAT AND CONTINUING TO LEAVE IT CONNECTED CARRIES A SMALL FIRE RISK. VODAFONE SHOULD NOT BE RECOMMENDING ANY OTHER ACTION THAN TO REMOVE IT FROM THE MAINS IMMEDIATELY.

Please report the failed unit to Trading Standards via Consumer Direct on 0345 4040506 who are investigating why so many of these units are failing catastrophically and that they are potentially a fire hazard when they do fail.

Trading Standards need to know about any failure where all lights are out as it is suspected that components on the power supply PCB has suffered extreme heat or voltages. Whether or not Vodafone replace under warranty or you have been told to go buy another, report it.

If you were near to the unit when it failed you probably would have witnessed a loud bang with a bright flash.

These units fail anytime from new within a week to around two and a half years. Consumer law covers you to claim compensation or a refund as you should have reasonably expected it to have lasted longer.

You can use the UK courts to claim for up to six years from date of purchase so even if yours failed a while ago you can still make a claim.

For over three years Vodafone claim these devices are reliable and safe and have not addressed why so many are failing with heat damaged components inside.

https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Suresignal-V3-Overheated-Hot-Burnt-out-amp-Dead...

[Retired-Beau]

@adandnic

So we can look into this for you, I've sent you a private message with details on how to get in touch.

[gsmsecure]

Hi Adandnic

Can you confirm that the device is the V3, the one with the pass through socket on the front?

[gsmsecure]

If your unit is a version 3 and there are no lights on then there is a very good chance there are components inside that are burnt and damaged beyond repair.

Please read my post someone sent you a link to earlier as there is a small risk of fire if this is the case and it should be removed immediately.

Trading Standards in West Berkshire are investigating these units and suggest you contact Consumer Direct on 0345 4040506 to report the failure.

If you need help if its out of warranty to claim your money back, drop me a line as it should have lasted longer than it has.