Sure signal 3 not working

[RWaddell]

Hi,

I have a new Sure Signal 3, this was bought to replace another SS3 which died after 2 years of function will no problems.

I regitered it a week ago and despite 3 chat line discussions and a phone call I am no futher forward.

I have a solid red light and a flashing white "connecting" light.

It is connected to a BT Home Hub 5 - just the same as my old SS3 was.

[shoddybusiness]

It would be laughable if it wasn't so irritating.

[dfarman]

I've given up on live chat with people who clearly don't have a clue, and made a formal complaint. Apparently, the timescale for resolving my complaint "shouldn't exceed 8 weeks". So that's alright, then!

[dfarman]

Oh, the utter stupidity of Vodafone "customer service"! Someone has apparently texted me and left two voicemail messages regarding my complaint (see above). As the complaint related to my inability to access the Vodafone network, either directly or via Sure Signal, how do they expect me to receive texts or access voicemail? Why do they think I gave them a landline number? I thought EE customer service was poor, but they did at least employ the occasional sentient being.

[shoddybusiness]

Ha! Complete buffoons. Even the website isn't working properly.

[dfarman]

Hey, my Sure Signal device has sprung to life, at least for long enough for 8 Vodafone texts to arrive. Tried to access voicemail, but Sure Signal has already died again. Oh, well: it was quite exciting to receive a few texts, even if they contained nothing but banalities from Vodafone: one even had the cheek to ask me to contact them - "normal network charges apply", naturally!

Anyone have any experience of Tesco Mobile?

[RWaddell]

Tesco mobile uses the O2 network. I had no issues with their customer service when I was with them 4 or 5 years ago.

[RWaddell]

Hah!!! my SS has sprung into life too.

Vodaphone appears to have fixed a network issue that they denied existed.

May have fixed this but still no excuse for the incompetance of their customer service

[dfarman]

@Rahim

Would you care to reconsider your advice of yesterday? There is absolutely no point members of the so-called "Tech Team" offering advice to forum members if they haven't a clue about problems with their employer's infrastructure. Surely there is some company-wide update system to let you guys know what's going on, or did you simply not check before offering your banale "advice"? If you are unable to make an informed contribution, better not to post at all.

[gsmsecure]

@RWaddell

Was the original unit a Version 3.

If so, you are entitled to a refund as it should have been offered for free regardless of it's age.

There is a known issue with these devices failing and Vodafone have agreed with Trading Standards to replace any that have failed.

Please see my thread here for details of the fault and how to make a claim as the original should have lasted longer than it did.

Please also report the failure to the BBC Watchdog programme using details below in my signature.

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Suresignal-V3-Overheated-Blew-Up-Exploded-Hot-Bu...