Sure signal V1 stopped working

[Graham14]

After 4 years of no problems my sure signal v1 has stopped working. Lights 1 and 2 come on solidly, then light 4 flashes for a while and then all lights go off. It then repeats this process. I have tried resetting it but still the same. My internet connection is fine. Can anyone help? I live in a very remote location so I could really do with it working again.

[Graham14]

Results from troubleshooting template:

The issue you’re experiencing: Sure signal not working.

What light sequence you're seeing: Only the first two lights come on, the fourth doesn't reach the flashing stage.

Your speed test results: Download: 6.86 Mbps

Upload: 0.33 Mbps

Your external IP address: 81.131.193.208

Your Sure Signal serial number: 21227741499

The results of a traceroute:

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1     2 ms     2 ms     2 ms  BThomehub.home [192.168.1.254]
  2    30 ms    32 ms    31 ms  217.41.167.122
  3    30 ms    30 ms    32 ms  217.47.19.193
  4    31 ms    31 ms    31 ms  213.1.69.38
  5    31 ms    31 ms    30 ms  217.41.169.102
  6    31 ms    31 ms    31 ms  213.120.180.173
  7    32 ms    31 ms    32 ms  213.120.179.81
  8    32 ms    30 ms    33 ms  acc1-10GigE-9-2-0.sf.21cn-ipp.bt.net [109.159.251.93]
  9    50 ms    42 ms    42 ms  core2-te0-13-0-2.ealing.ukcore.bt.net [109.159.251.139]
 10    50 ms    69 ms   240 ms  peer6-te0-0-0-11.telehouse.ukcore.bt.net [109.159.254.116]
 11    41 ms    40 ms    41 ms  t2c3-et-3-1-0-0.uk-lon1.eu.bt.net [166.49.211.236]
 12    42 ms    45 ms    41 ms  166-49-211-254.eu.bt.net [166.49.211.254]
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

[cineriv]

Hi Graham14,

Sorry for the delay in replying.

Yes, after 4 years of continuous use, for the sake of a tenner or so, I would  highly recommend that you replace your power supply if it is the original one.

 It does seem strange that it has resurrected it'self, I've never heard of that before, but I guess that it's possible.

Thanks for your appreciation,

Regards,

Mike.