Sure signal not working

[mattyboy7110]

Hi,

My sure signal is poorly. If I reset it a few times, eventually it works but only for a short amount of time.

I've gone through the troubleshooting guide and no joy. I just get the power light. Sometimes the second light flashes but generally it's just the top light on all the time.

Serial Number 21227825490

ISP Plusnet

Router DLink DSL-2740B

It's worked previously for years (probably) but now it's just not happy any more.

Please help.

Thanks

[Retired-Laura]

Hi @mattyboy7110

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Laura

[mattyboy7110]

Hi,

Speed Test is 1.63Mb/sec up and 0.38Mb/sec down.

Ping Test is 46ms with 15ms jitter

External IP is 212.159.72.200

Traceroute...

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

 1  192.168.1.1 (192.168.1.1)  1.950 ms  1.256 ms  4.802 ms

 2  lo0-central10.ptw-ag03.plus.net (195.166.128.197)  28.368 ms  28.829 ms  28.678 ms

 3  link-b-central10.ptw-gw02.plus.net (212.159.2.154)  30.337 ms  29.769 ms  27.774 ms

 4  xe-4-3-0.ptw-cr02.plus.net (212.159.0.246)  28.208 ms  54.688 ms  27.090 ms

 5  ae2.ptw-cr01.plus.net (195.166.129.4)  29.069 ms  27.616 ms  28.081 ms

 6  ldngw1.arcor-ip.net (195.66.224.209)  32.109 ms  31.864 ms  52.763 ms

 7  85.205.0.93 (85.205.0.93)  31.769 ms  29.712 ms  30.842 ms

 8  * * *

 9  * * *

10  * * *

11  * * *

Thanks

[DaveCD]

@mattyboy7110 

The traceroute looks fine however your internet speeds are lower than the requirements for the Sure Signal to work.

Please ensure that the Sure Signal is set as a high priority on your router, and speak with your ISP to see if these can be increased.

DaveCD

[mattyboy7110]

I'm just wondering why it's worked on this line for over 2 years and now it's no longer working?

I thought it was a minimum of 1meg?

I have another line with a 20meg up / down and it's not working on that either.

Is there any way someone could check it's status?

Thanks

[Retired-Kay]

Hi @mattyboy7110,

If it's not working on an alternative connection, it does suggest a fault with the Sure Signal. 

One other thing you can try is a different Ethernet cable. If this doesn't work, you can purchase a new one here. 

Thanks,

Kay 

[mattyboy7110]

Hi,

I've tried two ethernet cables with no success.

Sometimes it does connect but it rarely stays that way for longer than a couple of hours.

Can I take it somewhere to be diagnosed?

Thanks

[cineriv · Accepted solution]

Hi Mattyboy,

Quite a few of us are now finding the power supplies are giving strange symptoms and failures due to age on the Mk. 1 and 2 Sure Signals...... This could be your problem!

The only way to diagnose this problem is to try another power supply.

The genuine power supplies are available on Amazon for about £10 delivered, or there are some on ebay.

There are a couple of threads relating to this problem  .... http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/VSS1-in-constant-loop/td-p/2335822    

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Sure-Signal-v1-randomly-stopped-working/td-p/233...

Worth a try!

Good luck.

Mike.

[mattyboy7110]

Thanks Mike,

30 seconds after a new power supply and BOOM, signal.

It's a shame there's no status web page you can look at to determine what was happening.

Incidently, I've put a 2A supply on instead of 1.5A, and it seems to connect much quicker.

Maybe it was under-rated beforehand anyway?

Anyway, my wife will be happy when she comes home which means I'm happy.

Thanks again for your help.

[NickDean24]

Dear Support

We're a small business that relies on our SureSignal which has stopped working. I've rebooted the BT router (latest version) and the Sure Signal but only seem to get a solid power signal when it reboots. The light next to the @ comes on periodically. The data cable is showing two lights, with one constantly flickering. Below are the details you've requested:

IP Address: 86.131.229.192

Ping Test: 24ms Line quality: very good

Speed test: 6.86

Serial Number: 21230718070

Trace Result

C:\Users\Nick>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  BThomehub.home [192.168.1.254]

  2    11 ms    12 ms    10 ms  217.41.191.122

  3    10 ms     9 ms    10 ms  217.47.41.193

  4    16 ms    17 ms    16 ms  213.1.69.30

  5    15 ms    16 ms    16 ms  31.55.164.103

  6   165 ms   423 ms   168 ms  213.120.182.69

  7   257 ms    36 ms    16 ms  31.55.164.109

  8    16 ms    15 ms    15 ms  109.159.248.205

  9    20 ms    22 ms    22 ms  core1-te0-15-0-15.ealing.ukcore.bt.net [109.159.

248.40]

 10    19 ms    19 ms    19 ms  core2-pos7-0.bletchley.ukcore.bt.net [194.72.31.

149]

 11    22 ms    20 ms    22 ms  lndgw2.arcor-ip.net [195.66.224.124]

 12    20 ms    20 ms    21 ms  85.205.0.93

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

Trace complete.

All mobiles are correctly registered on the suresignal but all recieving either no service or one bar.

You're prompt help would be greatly appreaciated

Regards

Nick