Sure signal not working

[Shaznshep]

Hello, my sure signal isn't working again, I have reset and switch off and on, there is just the power light on the front the data lights have stopped flashing on the back... Any ideas?

[cineriv]

Hi Shaznshep,

Which version of Sure signal do you have?

[Shaznshep]

It is the one that you connect with the cable.

[cineriv]

Would you please identify your model version from the 3 pictures on this link  ....http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Troubleshooting-please-read-before-posting/td-p/...

The top one is a Version 1

The middle one is a Version 2

and the bottom one is for a Version 3

Thanks.

[Shaznshep]

Hello it is version 2

[Ben_H]

Hi Shaznshep,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Ben

[Shaznshep]

I haven't got a computer, is there no way that you can do the test remotely?

[Retired-Jamian]

Hi @Shaznshep

We'll need the details in order to proceed.

You can perform a speed test using your phone. Please also provide your Sure Signal serial number and we can help further.

Thanks,

Jamian

[Shaznshep]

The sure signal serial number is 40113176131. I will have a go at the speed test. Thank you for your help so far.

[Retired-Kay]

Hi @Shaznshep, 

Your speeds are very low which could be causing the issue. You'd need to speak to your internet service provider (ISP) about this. 

You also mention there are no lights flashing at the back, this points to an issue with your Ethernet cable. Please try another cable to see if this helps. 

Thanks, 

Kay