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Solution

Sure signal problem version 1

david36
2: Seeker
2: Seeker

 

Contacted Vodafone twice and BT twice ss still not working,all ss  lights going thro the procedure to connect.

Vodafone blaming latency problem,when BT do there checks latency is around 65ms

 

 

following trace completed 

 

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Dave>tracert 212.183.133.181

Tracing route to 212.183.133.181 over a maximum of 30 hops

1 6 ms 3 ms 2 ms BThomehub.home [192.168.1.254]
2 30 ms 31 ms 93 ms 217.47.187.186
3 31 ms 49 ms 30 ms 217.47.186.193
4 41 ms 38 ms 89 ms 213.1.69.190
5 41 ms 39 ms 100 ms 31.55.165.102
6 128 ms 38 ms 226 ms 31.55.165.59
7 40 ms 96 ms 47 ms 31.55.165.107
8 96 ms 45 ms 236 ms acc1-10GigE-4-0-2.mr.21cn-ipp.bt.net [109.159.25
0.108]
9 49 ms 96 ms 54 ms core2-te0-3-0-13.ilford.ukcore.bt.net [109.159.2
50.28]
10 48 ms 148 ms 257 ms 109.159.254.134
11 316 ms 112 ms 50 ms LNDGW2.arcor-ip.net [195.66.224.124]
12 49 ms 98 ms 48 ms 85.205.116.14
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Can you confirm this is OK and the ss should work or if the are errors how do i convince BT.

10 REPLIES 10

Retired-Kay
Moderator (Retired)
Moderator (Retired)

Hi david36, 

 

This does point to a fault with the Sure Signal. 

 

As the device is out of warranty the options available are mentioned in James's post above. 

 

Thanks, 

 

Kay