Sure signal v1 not working, only first two lights lit

[Graham14]

Hi, my sure signal has stopped working after 4 years with no problems. At the moment only the first two lights come on, the fourth doesn't reach the flashing stage. I've tried a new power supply and resetting several times. It was for a while just cycling through the lighting stages and then going off and starting again. Can anyone help? Many thanks

[AnnS]

Hi @Graham14

The Sure Signal has a two year warranty.

Take a look at the Sure Signal trubleshooting link below and see if your issue is listed.

Vodafone Sure Signal troubleshooting

[Graham14]

Hi, Yes, I've had the unit for 4 years so i know it's not covered by warranty.

I've tried everything on the troubleshooting link and a new power supply.

Can Vodafone try a re-sync for me, I've heard that's worked for some people?

Thanks, Ross

[Graham14]

Results from your troubleshooting template:

The issue you’re experiencing: Sure signal not working.

What light sequence you're seeing: Only the first two lights come on, the fourth doesn't reach the flashing stage.

Your speed test results: Download: 6.86 Mbps

Upload: 0.33 Mbps

Your external IP address: 81.131.193.208

Your Sure Signal serial number: 21227741499

The results of a traceroute:

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1     2 ms     2 ms     2 ms  BThomehub.home [192.168.1.254]
  2    30 ms    32 ms    31 ms  217.41.167.122
  3    30 ms    30 ms    32 ms  217.47.19.193
  4    31 ms    31 ms    31 ms  213.1.69.38
  5    31 ms    31 ms    30 ms  217.41.169.102
  6    31 ms    31 ms    31 ms  213.120.180.173
  7    32 ms    31 ms    32 ms  213.120.179.81
  8    32 ms    30 ms    33 ms  acc1-10GigE-9-2-0.sf.21cn-ipp.bt.net [109.159.251.93]
  9    50 ms    42 ms    42 ms  core2-te0-13-0-2.ealing.ukcore.bt.net [109.159.251.139]
 10    50 ms    69 ms   240 ms  peer6-te0-0-0-11.telehouse.ukcore.bt.net [109.159.254.116]
 11    41 ms    40 ms    41 ms  t2c3-et-3-1-0-0.uk-lon1.eu.bt.net [166.49.211.236]
 12    42 ms    45 ms    41 ms  166-49-211-254.eu.bt.net [166.49.211.254]
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.