Suresignal V3 not connecting

[JimMerc]

Hi,

My suresignal (Alcatel Lucent 9361 Home Cell p3.0) is not able to make a connection. The "connecting" light has been flashing white for at least a couple of days now. The adjacent red light is on and solid (i.e. not flashing).

I have tried resetting the device and switching the power off/on but have had no luck. I am not experiencing any issues with my internet connection (SKY broadband).

Any help would be appreciated.

[BandOfBrothers]

Hi,

Please take a look through these Sure Signal Trouble Shooting threads :



https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Vodafone-Sure-Signal-troubleshooting/td-p/23917...


as these may help to resolve issues. They have links to the key things you can do to try and self resolve the issue you are experiencing.

There is an 'Issue Not Listed' option which guides you through how to run a TraceRoute to paste back in your thread for Vodafone Tech to look over. 

[JimMerc]

Thanks. I will give these a try and see how I get on.

[Mark]

@JimMerc

As advised by @BandOfBrothers, please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Mark

[JimMerc]

Hi Mark,

Thank you for your response. I have had no luck with the online troubleshooting guide. Please see below the requested information. I look forward to hearing from you again soon.

Thanks,

Jim

Speed test: Download 17.39 Mbps, Upload 0.71 Mbps

Ping test: B*

External IP address: 2a02:c7d:2d80:4b00:61l

Serial no: 42152274538

Traceroute:

[Tash]

Hi @JimMerc, the IP address you've provided us with is not a valid address. Please can you confirm that this is correct?

[JimMerc]

Hi Natasha,

According to a Google search, my public IP address is:

2a02:c7d:2d80:4b00:f4d1:27fd:cde0:a494

Thanks,

Jim

[Carly]

@JimMerc

This is an invalid IP address. Did you click on the link @Mark posted to find out your IP address?

[JimMerc]

Hi Carly,

My IP address according to Mark's link is:

2a02:c7d:2d80:4b00:f4c

See below.

Thanks,

Jim

[Rahim]

@JimMerc The IP address you've given is invalid. 

Please try obtaining your IP address from a different third party site.

In the mean time, I've resynced your Vodafone Sure Signal to help resolve your issue. 

Please allow 6 hours before your device attempts to obtain a connection to our server.