The option to enable personal hotspot was present on my iPhone , but it suddenly disappeared!

[vero_77]

Hi there,

The option to enable personal hotspot was present on my iPhone , but it suddenly disappeared! ( I have pay as you go sim)  Could you please send me the instructions how to fix it?

Many thanks,

Veronika

[Retired-Laura]

Hi @vero_77

Welcome to the eForum.

You’ll need to make sure that you have the correct Freedom Freebee.

For more information on how to connect to this, see our Hotspot page.

Thanks,

Laura

[vero_77]

Thanks, Laura!

However, I can not even set up Freedom Freebee. It states "Something's gone wrong - please try again later. This product is not eligible".

Is there any other way to do it?

[Retired-Jamian]

Hi @vero_77 

For assistance with activating the Freebee, please contact us via Live help.

Thanks,

Jamian