Thin Lizzy were right...Dont believe a word

[bluesnappa]

Still not sure if £69 has been wasted for a SureSignal. How long do I have to wait to get my number recognised by vodafone sure signal? Been with vodafone for 3 months, been paying a bill for 3 months and told that I will be up and running in 48 hours...another 24 hours...after the weekend...in 24 hours...well it is now 36 hours on and nothing. I am not impressed. So if you are waiting for something...dont believe a word about the time it will take.

[bluesnappa]

A vodafone lady rang me yesterday and put me through to the sure signal team. Another lady there rang third level tech and then told me that i just had to wait, but she couldn't say how long. I told her that this is what i was told weeks ago and she said she could do nothing and i would get a text when it was fixed, but no time scale was given by third rate tech. So i am waiting still. It seems that you cannot get them to get a move on so i am just scuppered till they do.

[Tommy27]

Stand on one leg, wait 24 hours, stand on the other leg, wait 24 hours etc...

throw it in the bin and change networks, its the only way.

[bluesnappa]

Quote..."it could be days, it could be weeks or it could be months"

They were not wrong...its been days, its been weeks and now its been months...

and its still not fixed. 

[bluesnappa]

February and still nothing.

[bluesnappa]

That's 6  flipping months

[cognetic]

I have the same problem. The amount of time and effort wasted is ridiculous. Beware anyone who is offred a Sure Signal - they are not fit for purpose.

[Retired-Charles]

@cognetic @bluesnappa - What problem are you having with your Sure Signal?

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

• Your speed test results from here.
  
  
• Your ping test results from here.
  
  
• Your external IP address from here.
  
  
• The results of a traceroute.
  
  
• Your Sure Signal serial number: 

VSS Traceroute command

On a PC:

1. Click on Start and select Run
   
   
2. Type CMD into the Run box and press enter/click ok
   
   
3. A black box will appear.
   
   
4. In this box type tracert 212.183.133.177 press Enter
   
   
5. Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

[cognetic]

Please review my previuos posts. I have now given up and written a complaint.

[darkcyde]

Any luck resolving your problem? I can't even get on the MyVodafone site to register my replacement Sure Signal..... I'm sure they've all gone home for the holidays by now! [Removed in line with Community House Rules]

[bluesnappa]

Charles Garima Prayani Customer Service Agent (Social Media) has read the thread and sent an email to the tech team asking what is happening and suggests I may get a reply in 2-3 days.