This connection is not available because there is a problem with your modem or network adaptor

[jon1374]

I get the above error with my K4201-Z USB dongle on Windows 7

[BandOfBrothers]

Hi @jon1374

Does this happen on other computers ?

Have you checked for any available driver updates etc ?

Check that any firewalls or security suites are not hindering. 

Did it work before. 

I-ve-just-got-a-new-data-dongle-How-do-I-get-started.

[jon1374]

Thanks for reply.

Something similar happened on Windows 10.

Have updated drivers and done various clean ups and re-installs of the dongle and VMB software. Have also tried a new dongle and SIM card.

I am unable to turn off Sophos security (as it's a company PC).

The dongle has apparently connected, but never to the internet, apart from for a few seconds at a time.

[BandOfBrothers]

You're welcome. 

You may may need to speak to your employers I.T Department. 

[jon1374]

Thanks, but they're hopeless communicators. I'm going to have to solve this without them.

[BandOfBrothers]

I was just thinking out aloud that they may have some form of software blocking as its a work computer that's all. 

[jon1374]

Thanks. I just tried in on my personal PC with the firewall turned off and the same problem occurs.

[Retired-Gemma_E]

Hi jon1374

Please follow this link to my Live Chat team, we will be able to look into your account for you.

Gem