Tracking of a pre-order

[ms1377]

I processed an order for the pre-order of the Samsung Galaxy S6 Edge on Monday. 

I have yet to receive a confirmation e-mail of this. No other details have been provided to me.

Customer service seems too be extremely difficult to reach.

Can someone please get in touch with me, so that I can understand what is going on.

[Retired-Kay]

Hi @ms1377 

Our Live help team are available to check the order has gone through for you. 

Thanks, 

Kay

[Judith86]

I also pre ordered the s6 edge as an upgrade online. I received an initial email that they had got the order but no further emails etc to say the order has been confirmed. I can't seem to access Live help and I'm unable to get through to a real person when I now call 191. Can you advise me whether the order has been processed?

[Jenny]

Hi @Judith86

I’ve sent you a private message with instructions on how to get in touch, so we can look into this further.

We aim to reply to emails within 48 hours. If you need a quicker response, please visit our Contact Us page.

Thanks,

Jenny