Unable To Top Up Phone

[Destro]

Hi,

I have been trying to top up my new PAYG mobile all day, I keep getting this message on your website...

Sorry we are not able to process your request yet.....

Sorry, we can't process your request because of a temporary problem with our online service. We're working as fast as we can to fix this problem. Please try again later.

I'm getting a bit frustrated now, this has been going on since around 12 this afternoon (I have also tried using the text service but that wouldn't work either).

Can you sort this out or let me know what is going on here?

Cheers

[Retired-George]

Hi Destro,

Firstly, a very warm welcome to the eForum Family, it's always great to see new faces on here .

I can definitely appreciate that this must be a rather frustrating issue for you, I'm positive that it can be fixed though . Firstly I'd check out this link:Unable To Topup Online.

If that doesn't resolve your issue then please reply to the email I've just sent you and I'll be in touch as soon as I can.

George
eForum Team

[Destro]

Hi Destro,

Firstly, a very warm welcome to the eForum Family, it's always great to see new faces on here .

I can definitely appreciate that this must be a rather frustrating issue for you, I'm positive that it can be fixed though . Firstly I'd check out this link:Unable To Topup Online.

If that doesn't resolve your issue then please reply to the email I've just sent you and I'll be in touch as soon as I can.

George
eForum Team

Hello, George

I called your customer care line earlier on today, there seemed to be a problem with my bank authorising my debit card, I used my Mastercard over the phone instead and recieved my top up that way (the lady who spoke to me was very polite and very helpful BTW). I shall use my C/C for top ups in the future as it went through instantly.

I've also replied to the email you sent me, this problem is no longer a problem.

Thanks for your help and have a great new year!

Destro