Unfortunately contacts have stopped working

[Brian2412]

Hi...I have a Galaxy S7 edge...yesterday for no apparent reason, I touched the green phone icon to make a call, it loaded but seconds later it crashed and a message appeared saying 'unfortunately contacts have stopped working' this happens each time I try to make a call via the green phone icon. I have tried clearing the data and cache...still the same..I've not had any updates. Any ideas what this could be?

[63johnw]

Hi. Have you tried turning the phone off then back on?

[Brian2412]

Hi..yes I've tried that...restarted it few times..still the same issue

[63johnw]

Don't know if this will help but I have seen people say disabling Google+ sometimes sorts this.

Failing that a factory reset (drastic) would be my next suggestion but make sure you back everything up first.

[kids]

@Brian2412 There are a lot of posts dotted aroung regarding problems that Google+ causes.

As @63johnw has suggested the only possible resolution is to do a factory reset after first making a backup of all the data.

[Brian2412]

I've uninstallEd Google + as I had read that as well..really annoying as I cannot make a call from the green phone icon

[BandOfBrothers]

As a last resort maybe create a back up to preserve your data and Factory Reset. 

[63johnw]

Have you tried all this?

http://thedroidguy.com/2016/05/fix-samsung-galaxy-s7-edge-unfortunately-contacts-stopped-error-10594...