VSS - Power Light On - Internet Flashing

[CraigQuinn42]

Hi,

I have had a new VSS send after my old one went in for replacement. But this one is not working also.

The Power light is on and the internet light is flashing.

Tracert, PING & speedtest details are as below

PING - 24ms
Jitter - 24ms
Down - 12.3Mbps
Up - 0.77Mbps

IP - 87.102.12.5

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     7 ms     2 ms     1 ms  STORAGE [192.168.0.1]
  2    27 ms    23 ms    26 ms  10.55.200.14
  3    27 ms    24 ms    26 ms  10.55.201.5
  4    38 ms    87 ms    34 ms  lndgw2.arcor-ip.net [195.66.224.124]
  5    50 ms    35 ms    38 ms  85.205.0.86
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace Complete.

[Ben_H]

Hi @CraigQuinn42 ,

Thanks for the details you posted so far. While your speedtest and IP details look OK, your traceroute is timing out quite early on.

Who is your ISP, and what sort of router are you using? IS it a typical home broadband setup?

Finally, please let me know your Sure Signal serial number, so we can check our systems this end.

Cheers,

Ben

[quinny5114]

Hi Ben,

I had to re register......

My ISP is Karoo (KC)

I am using a Netgear DGND3700v2 running Firmware Version V1.1.00.22_1.00.22

Ser No 42143928085

Cheers

[quinny5114]

BUMP!!!!!

[Retired-Laura]

Hi @quinny5114

Checking this, the Vodafone Sure Signal isn’t compatible with your internet service provider, has this been a recent change?

Cheers,

Laura

[quinny5114]

Hi,

We have a sure signal at work, they have internet provided by KC aswell but is lightstream (Firbre Optic) and they have no issues with the ISP.

How come i have issues?

Cheers

[Retired-Matt_B]

Hi @quinny5114,

We don't support their connection and therefore we can't guarantee it will work.

You may find under certain conditions that it connects, however as a general rule, a Sure Signal won't work when the ISP is KC.

Thanks,

Matt B