VSS v3 slow flashing Internet light. Power light on. No other lights. Virgin Media SuperHub 2

[SarahLG77]

Hi, Have recently changed to Virgin media as a cable provider (SuperHub2) and despite working well for a week the two sure signals I have in the house no longer work. We initially had to enable IPSEC pass through to get it to work – fine, but since it has stopped working I have also tried the port forwarding on specific ports with no effect. I have tried resetting, factory resetting and going through your troubleshooting guide with no effect and ended up here. We only have the single unit plugged currently to try and resolve the issue but we now constantly have a red solid light and the internet light flashing - as if it’s going through its initial configuration. We leave for >24 hours but still no difference. We have also de-registered and re-registered the units and still have the same issue. Please advise if you are able to assist. If you believe it is an ISP issue, please advise what the issue is, so we can take it up with them The info you seem to request for these types of issues is included below. Speed Test Results : http://www.speedtest.net/my-result/2898766106 Ping Test Results : http://www.pingtest.net/result/84996819.png My Public IP Address : 86.21.64.210 Tracert results : 1 4 ms 1 ms 1 ms routerlogin.net [192.168.0.1] 2 10 ms 12 ms 19 ms cpc24-swin14-2-0-gw.3-1.cable.virginmedia.com [86.21.64.1] 3 21 ms 16 ms 15 ms brhm-core-2a-ae3-2123.network.virginmedia.net [213.105.114.1] 4 15 ms 12 ms 14 ms brhm-bb-1c-ae17-0.network.virginmedia.net [62.253.174.73] 5 * * * Request timed out. 6 19 ms 18 ms 19 ms ldngw1.arcor-ip.net [195.66.224.209] 7 19 ms 20 ms 18 ms 85.205.116.2 8 * * * Request timed out. 9 * * * Request timed out. 10 * * * Request timed out. Serial Number (Plugged in) : 40131977064 Secondary Unit (Not currently plugged in) : 40130607225

[SarahLG77]

Now back to square 1...

Solid red - Slow pulsing - Off - Off.

Starting to lose patience with these things...

[Retired-Dave]

Hi SarahLG7,

The "flashing - solid - off - solid" pattern you described indicates poor network performance which the ISP needs to investigate, which would be why the Sure Signal didn't work in the second location.

When you moved it back, the pattern you saw was the Sure Signal initialising again. This, and the fact it changed after a while would be expected.

I checked on our system for anything obvious and to try a resync but both Sure Signals have been de-registered. As you might expect, whilst they're inactive we've got limited ability to view or try things. Can you wait at least an hour for things to refresh, then re-register and let us know if that helps? 

Dave

[SarahLG77]

Hi,

Sorry, was clutching at straws and de-registered and have now registered under my husbands Vodafone number.

Both units seemed to accept the registration as I saw them do something similar to what happens when I do a manual reset and he got a confirmation email.

So now both units are

- Solid red - Flashing White (Slow pulsing) - Off - Off

...which is what it was doing previously but on a continuous basis. I appreciate that this may be genuinely in config mode so will leave another 24 hours before posting again and then probably giving up.

[SarahLG77]

I take it back. Since registering using another Vodafone number the units have completed the configuration and are now working. Hopefully permanently.

Thanks,

[pado22]

Hi Andrew

Did the reset tonight - and, at the moment, I'm connnected.

I'll keep you posted - thanks for the help.

Paul

[Retired-Dave]

Hi guys,

This is great news. :smileyvery-happy:

Let us know if anything goes down again.

Dave

[pado22]

Hi there.

I too have a VSS v3 with solid red power light and slowly pulsating internet light.  Ethernet connection is fine (electrically and dat - checked with two cables).

I have de- and re-registered my VSS three times.  I have configured my network router (TP-Link TP8717 and Apple TimeCapsule) four times in different configurations and still have had no luck connecting.  It worked fine for two days last week but nothing since.  Have performed factory default resets four times on unit also.

Broadband provider:  TalkTalk

External IP (dynamic): 85.210.166.16

Broadband speed:  Download: 5.80 MBps  Upload: 0.757 Mbps

Ping: Ping 44ms; Jitter 15ms

Traceroute output:

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
 1  192.168.1.1 (192.168.1.1)  0.609 ms  0.281 ms  0.165 ms
 2  85-210-160-1.dynamic.dsl.as9105.com (85.210.160.1)  26.011 ms  29.781 ms  24.962 ms
 3  85-210-251-140.dynamic.dsl.as9105.com (85.210.251.140)  27.176 ms  27.610 ms  28.067 ms
 4  85-210-251-165.dynamic.dsl.as9105.com (85.210.251.165)  32.013 ms
    85-210-251-168.dynamic.dsl.as9105.com (85.210.251.168)  32.640 ms
    85-210-251-149.dynamic.dsl.as9105.com (85.210.251.149)  29.123 ms
 5  host-78-144-1-44.as13285.net (78.144.1.44)  28.802 ms
    host-78-144-1-10.as13285.net (78.144.1.10)  35.204 ms
    host-78-144-1-24.as13285.net (78.144.1.24)  28.963 ms
 6  host-78-144-0-166.as13285.net (78.144.0.166)  32.537 ms
    host-78-144-0-107.as13285.net (78.144.0.107)  35.771 ms
    host-78-144-10-225.as13285.net (78.144.10.225)  35.008 ms
 7  host-78-144-10-52.as13285.net (78.144.10.52)  32.815 ms
    lndgw2.arcor-ip.net (195.66.224.124)  39.167 ms
    host-78-144-10-62.as13285.net (78.144.10.62)  32.062 ms
 8  85.205.116.6 (85.205.116.6)  37.451 ms  37.620 ms
    lndgw2.arcor-ip.net (195.66.224.124)  36.912 ms
 9  85.205.116.6 (85.205.116.6)  33.062 ms  33.679 ms  36.126 ms
10  * * *
11  * * *
12  * * *
13  * * *
14  * * *

 VSS v3 Serial No: 40132324035

Please could you advise / run a resynch please - it is driving me crazy.  I have four Vf mobiles which I cannot use in my house!

pado